Travel Retail and Duty Free Business Intelligence    Thursday 24 July 2014

OTHER SHOPS

Hellenic Duty Free's George Velentzas wins major business accolade

Published: 30/01/12

Source: ©The Moodie Report

By Dermot Davitt

GREECE. Hellenic Duty Free Shops (Folli Follie Group) Deputy Chief Executive and General Manager George Velentzas has been named as Greek Quality Leader for 2011, a major business accolade.

The Quality Leader of the Year Award is granted by the European Organization for Quality. In Greece, it is supported by EEDE (Hellenic Management Association).

George Velentzas: Major accolade
Hellenic Duty Free Shops (HDFS) noted Velentzas’ focus on strong relationships with staff and customers.

In a statement it said: “Mr. Velentzas has never implemented complex, over-analytical management models. He believes in simple, clear-cut standpoints. Companies that enjoy the largest profits and consequently shareholder satisfaction, place importance on quality relationships with employees, with clients. Employee satisfaction produces client satisfaction, which in turn produces shareholder satisfaction.”

In his 32 years with the travel retailer, Velentzas has maintained this approach, said HDFS.

Despite the adverse situation in Greece, 2011 ended on a positive note, the company said. One indicator was an increasing in staff levels even with the merger of Folli Follie, Elmec Sport and HDFS, it added.

The company concluded: “Hellenic Duty Free Shops is optimistically facing the future. For 2012, the company has scheduled the launching of new stores in accordance with the global trend in the travel industry, which provides for the creation of ultra-modern, spacious malls at exit points in each country. The aim is to extend commercial areas so the company can strongly promote product categories and comprehensively meet passengers’ purchasing needs.”

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