Travel Retail and Duty Free Business Intelligence    Saturday 19 April 2014

AIRPORT CONSUMER SERVICES

The Moodie Report PLUS – Heathrow Terminal 5 fulfils its Promises in spectacular style – 13/12/07

Published: 13/12/07

Source: ©The Moodie Report

By Martin Moodie

UK. Welcome to The Moodie Report PLUS, our popular feature series dedicated to the industry's biggest airport and store openings, and its key business developments. Published in PDF format, it is sent to the entire distribution of The Moodie Report weekly e-Newsletter, the industry's most influential readership.

In late November The Moodie Report was given a preview tour of the new facility by World Duty Free Managing Director Mark Riches, BAA UK Retail Director Colin Hargrave and T5 Retail Director Nick Ziebland. Each believes with a passion that T5 represents a step change on several levels for Heathrow - in terms of the airport itself, of its commercial offering and, crucially, of what it will mean in terms of consumer perception.

Each commercial partner has had to sign up to the '5 Promises' – a series of pledges designed to guarantee quality and innovation. The end result, spread across 144 stores and food & beverage outlets, is set to transform the landscape and image of Heathrow.

To download The Moodie Report PLUS, simply click here .

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MORE EDITIONS OF THE MOODIE REPORT PLUS

The Moodie Report PLUS: from the mountains to the sea at Vancouver International Airport – 30/07/07

The Moodie Report PLUS - La Galerie Parisienne: a French travel retail revolution – 18/07/07

The Moodie Report PLUS: Ready for battle - King Power speaks out – 13/06/07

The Moodie Report PLUS - Narita enters a 'New Stage' with 5th Avenue's look of luxury - 04/05/07