Travel Retail and Duty Free Business Intelligence    Monday 24 November 2014

PASSENGER LOUNGES

gategroup prepares to open SkyTeam alliance's new lounge at London Heathrow Airport T4 – 01/06/09

Published: 01/06/09

Source: ©The Moodie Report

By Dermot Davitt

UK. Global airline alliance SkyTeam has appointed gategroup member company Performa to manage and operate SkyTeam’s first co-branded lounge, which opens on 4 June at London Heathrow Airport T4. The new multi-level lounge will occupy 1,600sq m and seat more than 300 people.

Performa’s lounge division has developed guest service standards and procedures for the SkyTeam lounge and has created a dining and bar menu offer. Performa will manage the day-to-day activities of the facility.

Other gategroup companies Gate Gourmet, Elan and Gate Aviation are also working with Performa Lounges to support SkyTeam’s presence at Heathrow.

“SkyTeam sets some of the highest customer experience standards in the industry, and it is an honour for gategroup companies to partner with the alliance in this exciting project,” said gategroup CEO Guy Dubois. “Winning the SkyTeam contract demonstrates again the appeal that gategroup’s comprehensive scope of products and services brings to the airline industry” he added.

“Today is extremely significant for SkyTeam as we become one step closer to transforming Terminal 4 at London Heathrow into the first-ever airport facility truly centred around the alliance and its passengers,” said Francesca Freeland, lead for the SkyTeam Heathrow Airport team. “We have succeeded in creating a lounge with enhanced customer benefits that brings our ‘Caring More About You’ philosophy to life.”

Keith Yates, who heads Performa, said: “The Heathrow project brings together Performa’s considerable experience in managing, servicing and designing lounges that epitomise quality and contemporary sophistication.” Other notable examples of Performa’s lounge work include the Emirates lounges at London Heathrow and Hong Kong airports.

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gategroup appoints new Chief Executive Officer – 05/08/08

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