The Moodie Report

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Phil Humphreys puts on powerhouse performance as vibrant Trinity Forum draws to a close – 25/09/09

Published: 25/09/09

Source: ©The Moodie Report

By The Moodie Report News Room

CHINA (MACAU). The 2009 ACI Airport Business & Trinity Forum concluded triumphantly today with arguably the strongest day in the event’s history.

After a marvellous Gala Dinner the night before hosted by King Power Group (HK) and CAM – Macau International Airport Company, day two kicked off with a passionate speech from Asia Pacific Travel Retail Association President Sunil Tuli, who put a strong case against the World Health Organization’s campaign to abolish duty free tobacco sales.

"We need to act, and we need to act now," declares Asia Pacific Travel Retail Association (APTRA) President Sunil Tuli, who put a strong case against the World Health Organization’s campaign to abolish duty free tobacco sales

Diageo's Phil Humphreys reignites the Trinity concept

Diageo Global Travel & Middle East Managing Director Phil Humphreys talks Trinity and a winning formula at Singapore Changi Airport

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He was followed by what some seasoned Trinity delegates later claimed to be the best presentation ever heard at the Forum. Diageo Global Travel & Middle East Managing Director Phil Humphreys addressed the theme ‘Creating a grand consumer stage’, via a powerful demand for all Trinity stakeholders to invest and partner to an unprecedented degree in an effort to grow the business [a full report on his speech will follow next week].

“Now is the time for the industry to step up as never before,” he said. “This is the time.”

Using a brilliantly scripted film, Humphreys showed how travel retail – if it seizes its opportunities, including digital media and social networking sites – could look in 2020. It was far-sighted, visionary and powerful stuff.

He also showed how airport authority buy-in can transform the industry – dwelling memorably on the Johnnie Walker Black Label Formula 1 campaign currently taking place at Singapore Changi Airport, where a full-size F1 car has been placed in the airside departures concourse at Terminal 3, together with tastings and a magnificent product display near the DFS store.

His speech won plaudits from airport companies and retailers alike – including The Nuance Group CEO Roberto Graziani, Zurich Airport Chief Commercial Officer Peter Eriksson and Abu Dhabi Airports Company Vice President of Commercial Revenues, Dan Cappell.

In what some seasoned Trinity delegates later claimed to be the best presentation ever heard at the Forum, Diageo Global Travel & Middle East Managing Director Phil Humphreys (top left) addressed the theme ‘Creating a grand consumer stage’, winning plaudits from airport companies and retailers alike – including The Nuance Group CEO Roberto Graziani (above left) and Abu Dhabi Airports Company Vice President of Commercial Revenues, Dan Cappell (above right)

Next up was a film shot in Doha by Marshall Arts International especially for The Trinity Forum of Qatar Airways and Qatar Duty Free Company CEO Akbar Al Baker being interviewed by Martin Moodie.

Al Baker’s remarkable regeneration of Qatar Airways and his vision for the New Doha International Airport were outlined in a hard-hitting and compelling interview.

After that, Qatar Duty Free Company Vice President Keith Hunter joined Moodie on stage for an extensive discussion about how an “extraordinary” retail and food & beverage offer is being formulated for the new airport.

Qatar Duty Free Company Vice President Keith Hunter joins The Moodie Report Publisher Martin Moodie on stage for a discussion about how an “extraordinary” retail and F&B offer is being formulated for the new Doha International Airport

The day finished equally strongly with outstanding presentations from Sydney Airport Corporation Limited General Manager, Retail Derek Larsen; Zurich Airport Chief Commercial Officer Peter Eriksson and Duty Free Americas Airports Division President Enrique Urioste, followed by a panel discussion involving all three and a supplier (to complete the Trinity), Mars International Travel Retail’s Stuart Bull.

All agreed the Trinity principles of closer co-operation and better understanding had to be nurtured to grow the business – and each pointed to the benefits such an approach brought.

Emphasising the importance of the Trinity concept, Eriksson suggested The Trinity Forum could be underpinned by a small working group of airports, concessionaires and brands that met regularly during the year to drive industry progress.



The day concluded strongly with outstanding speeches from (clockwise from top left) Sydney Airport Corporation Limited General Manager, Retail Derek Larsen; Duty Free Americas Airports Division President Enrique Urioste; and Zurich Airport Chief Commercial Officer Peter Eriksson, all presenting strong case studies of their respective retail operations

Urioste, Eriksson and Larsen were joined onstage by Mars International Travel Retail Consultant Stuart Bull (far right), in an open panel discussion calling for the nurturing of the Trinity principles of closer co-operation and better understanding

Wrapping up proceedings, The Moodie Report Publisher Martin Moodie said: “This year’s Trinity Forum has reinvigorated the whole concept. I trust this event has proven that Trinity is not just rhetoric – that its talk down the years is truly being walked; and that its inherent spirit of partnership – when implemented – can and does make a difference on the grand consumer stage that Phil Humphreys referred to.

“In a year that has brought so much doom and gloom, the past two days have given me – and I hope you – tremendous cause for optimism,” he concluded.

A full report on The 2009 ACI Airport Business & Trinity Forum will follow. For our report on day one, click here.

IMAGES FROM EARLIER IN THE TRINITY FORUM

THE GALA DINNER

King Power Group (Hong Kong) and CAM - Macau International Airport Company hosted a hugely entertaining Gala Dinner at the ACI Airport Business & Trinity Forum in Macau last night.

The event was held in the Grand Ballroom of the city's MGM Grand Hotel and was attended by well over 200 guests, who were entertained by a series of local musicians and dancers throughout the evening.

(Left to right) Welcoming guests to the gala dinner were King Power Duty Free and Travel Retail Managing Director Sunil Tuli; King Power Group (Hong Kong) Managing Director and Founder Antares Cheng; King Power Group (Hong Kong) Director Ayub M. Khan, and CAM – Macau International Airport Company Chairman Deng Jun

The CAM – Macau International Airport Company team at last night's event

Musicians entertained guests with traditional Chinese instruments - including an erhu (left) and guzheng (right)

King Power Duty Free and Travel Retail Managing Director Sunil Tuli and CAM – Macau International Airport Company Senior Assistant to Chairman, Director of Marketing Department Antonio Rato introduce the evening

The setting for last night's gala was the MGM Grand Ballroom

The Beijing Capital International Airport team enjoy the night's celebrations


Guests were entertained by violinists who played a series of rock anthems (top), plus a masked dancer, who even conjured up a likeness of The Moodie Report Publisher Martin Moodie on stage

DAY ONE


The Moodie Report Publisher Martin Moodie and Deputy Publisher Dermot Davitt were the moderators for the day

The ACI Airport Business & Trinity Forum this year featured a streamlined programme to faciliate more open discussion

CAM–Macau International Airport Company Executive Director Suning Liu traces Macau Airport's transformation from a transfer airport to a destination airport, with passenger numbers increasing +75% to 5.1 million from 2003 to 2008

“As responsible airport business managers, it is our job to diversify wisely and build up a robust business model that can weather tough times," says ACI World Director General Angela Gittens in her call to airports and their commercial business partners to work closely together to achieve customer service excellence and revenue diversification

In an insightful evaluation of the future of travel retail, DFS Group Senior Vice President of Business Development Christian Strang urges the audience to "recalibrate our radars" and to adopt the principles of renewal and reinvigoration


The address from GMR Chief of Commercial & Airport Strategic Development Suredj Autar was a key highlight

Airport Authority Hong Kong General Manager Retail & Advertising Eva Tsang highlights the importance of working together with concessionaires in order to weather the current industry crisis; "Airports need to take the lead," she says

Abu Dhabi Airports Company Vice President of Commercial Revenues Dan Cappell highlighted the under-representation of airlines in any Trinity discussion, and called for airport authorities and brands to involve airlines in joint initiatives

Dolby & Holder Consulting Director Nigel Dolby challenges the Trinity to create commercially dynamic airports, by eliminating entrenched and endemic operational problems that shrink passenger dwell time at the airport

The Design Solution's Robbie Gill presents his own Trinity - terminal architects, retail planners and designers, and airport operators - and highlights the critical need for cooperation in order to produce the most commercially viable retail space

“The Indian consumer looks for heart and soul – there must be a passionate story behind the dining offer," says Travel Food Services Chairman Sunil Kapur as he underlined the distinctive food & beverage opportunity in India

The lunch break, sponsored by DFS, provided another opportunity for delegates to network in a relaxed and open setting

THE OPENING COCKTAIL

Delegates gathered at Macau's MGM Grand Hotel last night for the Trinity Forum Opening Cocktail



GMR, Travel Food Services and The Patrón Spirits Company hosted guests at the cocktail

(Left to right) Event host CAM - Macau International Airport Executive Director Suning Liu, ACI Director General Angela Gittens and CAM - Macau International Airport Chairman Deng Jun at the cocktail

The Nuance Group President Roberto Graziani (left), The Moodie Report Publisher Martin Moodie and Duty Free Americas President Airports Division Enrique Urioste enjoy the opening evening of this year's Trinity Forum

King Power Group (Hong Kong) Managing Director Duty Free & Travel Retail Sunil Tuli (left) with Sunil Kapur, Chairman of fast-growing Indian food & beverage concessionaire Travel Food Services

Qatar Duty Free Company Vice President Keith Hunter (left) with The Moodie Report Deputy Publisher Dermot Davitt (centre) and Qatar Duty Free Marketing Manager Devesh Kuwadekar (right)

The CAM – Macau International Airport Company team, host to this year's event

(Left) CAM – Macau International Airport Company Senior Assistant to Chairman, Director of Marketing Department Antonio Rato and Airports Council International (ACI) Director Economics and Program Development Andreas Schimm;
(Right) GMR Chief of Commercial & Airport Strategic Development Suredj Autar and Airports Council International (ACI) Asia-Pacific Senior Manager – Marketing & Communications Geoffrey Wong

CAM – Macau International Airport Company’s Patricia Au, GMR Hyderabad International Airport Ltd (GHIAL) Chief Executive Officer P. Sripathy (centre), and CAM – Macau International Airport Company Chairman Deng Jun

(From left) Jonathan Holland & Associates Managing Director Jonathan Holland, Asia Pacific Travel Retail Association (APTRA) President Sunil Tuli, The Moodie Report Founder and Publisher Martin Moodie, CAM – Macau International Airport Company Director Revenue Settlement & Collection Management Department Patrick Ong, and The Patrón Spirits Company Chief Operating Officer John McDonnell

(L to r) Mars International Travel Retail Consultant Stuart Bull, Rémy Cointreau Global Travel Retail Managing Director Peter Sant, Jonathan Holland & Associates Managing Director Jonathan Holland, Rémy Cointreau Regional Director Asia Pacific Joel Lafon, and The Edrington Group Director – Asia Pacific Travel Retail Ryan Hill

The Moodie Report Asia Bureau Chief Melody Ng (third from left) with the Scental – Travel Retail Asia Pacific (L’Oreal Luxury Products Division) team: (L-R) Division Manager Lina Ly, Division Manager Vera Breuer, General Manager Rémi Chadapaux, Division Manager Emmanuel Goulin, and General Manager Olivier Dubos

Martin Moodie (left) with Gunnar Heinemann and Max Heinemann of Gebr Heinemann and Ralf Zepter of Villiger Sons

(Left to right) Relaxing at the Trinity Forum Opening Cocktail were Jaya Singh, Kraft Foods Regional Director, Middle East and Asia Pacific; João Antunes, CAM-Macau International Airport Company Limited Manager, Contract & Operation Management Department; and Mohammed Ayub Khan, King Power Group (Hong Kong) Director

The Trinity Forum Moderators Martin Moodie and Dermot Davitt are wearing Chinese luxury brand Shanghai Tang at the event. Here Moodie is pictured with Shanghai Tang Associate Business Development Director Winnie Luk

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