Travel Retail and Duty Free Business Intelligence    Thursday 24 April 2014

NEWS

Incheon named World’s Best Airport by Skytrax; Dubai Duty Free gains shopping award; Hong Kong best dining – 09/06/09

Published: 09/06/09

Source: ©The Moodie Report

By Melody Ng

SOUTH KOREA. Incheon International Airport has been named ‘World's Best Airport’ in the 2009 World Airport Awards by Skytrax.

The World Airport Awards are based on the results from 8.6 million questionnaires completed by airline passengers in 2008/9, covering more than 190 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors – from check-in, arrivals, and transfer through to departure at the gate.

The worldwide survey interviews for the 2009 Awards totalled 8,640,552 – with over 97 different passenger nationalities participating.

"We congratulate Incheon International Airport for achieving this title as World's Best Airport for 2009," said Skytrax CEO Edward Plaisted. "Incheon is an airport that has been in the global top five ranking for the World Airport Awards during the past five to six years, and it is a great achievement for them to secure this premier mark of customer satisfaction."

Commenting on the 2009 World's Best Airport Award, Incheon International Airport Corporation President & CEO CW Lee said: "It is a great honour and privilege to be the winner of 2009 World's Best Airport.

“Incheon International Airport will strive to provide outstanding safety, convenience and service excellence with elegant cultural touches for our airport customers. In addition, as an airport benchmarked by airports around the world, we will offer a different level of experience and excellence to our customers."

BEST IN REGION AIRPORT AWARD WINNERS – 2009

BEST AIRPORT: AFRICA
Cape Town

BEST AIRPORT: ASIA
Incheon International

BEST AIRPORT: AUSTRALIA/PACIFIC
Auckland

BEST AIRPORT: EUROPE
Zurich

BEST AIRPORT: MIDDLE EAST
Tel Aviv

BEST AIRPORT: NORTH AMERICA
Dallas/Fort Worth

BEST AIRPORT: SOUTH AMERICA
Lima

BEST AIRPORT: CENTRAL AMERICA
Panama

BEST IN CATEGORY AIRPORT AWARD WINNERS – 2009

BEST DUTY FREE SHOPPING
Dubai International (Dubai Duty Free)

EASIEST INTERNATIONAL TRANSIT AIRPORT
Incheon International

BEST AIRPORT DINING
Hong Kong

BEST SECURITY PROCESSING
Incheon International

CLEANEST AIRPORT WASHROOMS
Kansai

BEST TERMINAL CLEANLINESS
Incheon International

BEST BAGGAGE DELIVERY
Helsinki

BEST LEISURE AMENITIES
Singapore

BEST IMMIGRATION SERVICE
Kuala Lumpur

MORE STORIES ON INCHEON INTERNATIONAL AIRPORT

Incheon celebrates proud ASQ triumph in Porto – 22/04/09

Incheon, Changi and Hong Kong top annual Airports Council International ASQ ratings – 10/03/09

Incheon International Airport celebrates milestone – 09/03/09

Incheon transit traffic soars though total passenger numbers ease in 2008 – 08/01/09

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