Travel Retail and Duty Free Business Intelligence    Saturday 28 February 2015


AirAsia targets +50% growth in onboard duty free revenues

Source: ©The Moodie Report - 27/02/15

MALAYSIA. AirAsia Group CEO Tony Fernandes projects a sharp hike in duty free revenues once a shopping website and online credit card payment are launched.

The Moodie Report e-Zine: All change for duty free at Auckland Airport

Source: ©The Moodie Report - 25/02/15

INTERNATIONAL. In this week's issue Martin Moodie examines the surprising outcome of the Auckland Airport duty free tender and has reactions from key players.

DFASS strikes inflight services deal with relaunched Eastern Air Lines

Source: ©The Moodie Report - 19/02/15

USA. The DFASS Group and newly relaunched carrier Eastern Air Lines have agreed a long-term partnership for inflight services including duty free.

OTG uses chalk art to showcase The Delta New York Experience

Source: ©The Moodie Report - 19/02/15

USA. Leading food & beverage operator OTG has enlisted chalkboard artist Rajiv Surendra to create artworks in LaGuardia Airport’s Delta terminals.

China Southern Airlines boosts capacity to Auckland International Airport

Source: ©The Moodie Report - 18/02/15

NEW ZEALAND. China Southern Airlines has raised the frequency of its Guangzhou-Auckland flights, news that will be of big interest to the airport's duty free bidders.

Hong Kong Airlines marks anniversary with DFASS, reveals surge in sales

Source: ©The Moodie Report - 12/02/15

HONG KONG. Hong Kong Airlines and DFASS have marked the first anniversary of their partnership – and announced a +78% surge in sales in 2014.

Korean Air’s Heather Cho found guilty of breaking aviation law in 'nut rage' case

Source: ©The Moodie Report - 12/02/15

SOUTH KOREA. Korean Air Senior Vice President Heather Cho has been found guilty of breaking aviation law and sentenced to one year in prison.

Wellington Global to launch BeeBio skincare range on Singapore Airlines

Source: ©The Moodie Report - 12/02/15

Australian company Wellington Global will launch the Manuka Honey and Bee Venom skincare range in travel retail onboard Singapore Airlines flights next month.

Hong Kong Airlines & DFASS launch live credit card authorisation service

Source: ©The Moodie Report - 10/02/15

HONG KONG. The service, said to be the first-of-its-kind in the industry, uses Wi-Fi and helps to eliminate inflight credit card fraud, say Hong Kong Airlines and DFASS.

Global airline travel climbs strongly against mixed economic backdrop

Source: ©The Moodie Report - 06/02/15

INTERNATIONAL. Global airline travel grew by a robust +5.9% in 2014 compared to 2013, ahead of the industry’s ten-year average growth rate, according to IATA.

The Moodie Report e-Zine: Terminal 4 transformed at New York JFK

Source: ©The Moodie Report - 04/02/15

INTERNATIONAL. We pay a visit to New York JFK Airport, and find a fresh, vibrant consumer experience at the new–look T4 amid a US$1.4 billion investment.

B+D named Associate Sponsor for Airline Retail Conference Asia-Pacific

Source: ©The Moodie Report - 02/02/15

Eyewear specialist B+D has been named an Associate Sponsor for the 2015 Airline Retail Conference (ARC) Asia-Pacific as it looks to strengthen its inflight presence.

Etihad Airways reports 'strongest operational performance to date'

Source: ©The Moodie Report - 02/02/15

UAE. The national airline of the UAE carried a record 14.8 million passengers in 2014, an increase of +23%, driven by new destinations and partnerships.

Aer Lingus crowned Airline of the Year at ISPY Awards 2015

Source: ©The Moodie Report - 30/01/15

UK.The Inflight Sales Person of the Year event culminated last night with a gala awards ceremony recognising airlines and crew members from around the world.

Fast-growing Qatar Airways acquires 9.99% stake in IAG

Source: ©The Moodie Report - 30/01/15

QATAR. To advance its 'westward' strategy, the dynamic Doha-based carrier snaps up a share in the owner of British Airways, Iberia and Vueling.

Inflight pioneer Rakhita Jayawardena receives special award at ISPY

Source: ©The Moodie Report - 30/01/15

UK. Inflight retail veteran Rakhita Jayawardena was last night awarded the ISPY 2015 Fellowship at the annual ISPY event hosted by Christine Martin.

Pasco expands airline presence and extends product range

Source: ©The Moodie Report - 30/01/15

Electronics distributor Pasco is developing exclusive bundling and packaging solutions for inflight retail and seeking new sales channels as it pursues growth.

Gebr Heinemann stages Crew Engagement Masters airline event

Source: ©The Moodie Report - 27/01/15

GERMANY. Gebr Heinemann has hosted its first Crew Engagement Masters event in Hamburg, which was attended by 18 representatives of international airlines.

British Airways, Iberia owner IAG makes revised offer for Aer Lingus

Source: ©The Moodie Report - 26/01/15

IRELAND. Airline takeover drama intensifies as Aer Lingus receives a revised proposal from British Airways and Iberia owner International Airlines Group.

FORMIA introduces FACE amenity kits onboard Brussels Airlines

Source: ©The Moodie Report - 26/01/15

FORMIA has partnered Swedish cosmetics brand FACE to offer two amenity bags containing the FACE Stockholm range on Brussels Airlines’ Business Class routes.

Xhibit Corp seeking to sell SkyMall after it files for bankruptcy

Source: ©The Moodie Report - 26/01/15

USA. Inflight retailer goes bankrupt, citing a highly competitive industry and increased use of electronic devices and Wi-Fi on planes as key reasons for decline.

G.H.Mumm and Perrier-Jouet now available in Qantas First Class lounge

Source: ©The Moodie Report - 23/01/15

Pernod Ricard Pacific Travel Retail has secured listings for G.H.Mumm Rosé and Perrier-Jouët Grand Brut in Qantas lounges at Melbourne and Sydney airports.

WestJet renews, expands inflight retail programme with GuestLogix

Source: ©The Moodie Report - 15/01/15

CANADA. GuestLogix's long-running agreement to manage the airline’s onboard retail and food & beverage programmes is extended to an “omnichannel roadmap”.

DFASS finalises long-term duty free agreement with Vietnam Airlines

Source: ©The Moodie Report - 14/01/15

VIETNAM. DFASS, through its Singapore arm, is understood to have finalised a long-term duty free contract onboard the fast-growing national carrier.

Inflight Sales Group named Official Partner for ARC Asia-Pacific 2015

Source: ©The Moodie Report - 14/01/15

ASIA PACIFIC. ISG is reprising its role as the Official Partner for the Airline Retail Conference (ARC) Asia-Pacific, which will take place in Hong Kong 9-11 February.

Xavier Rossinyol steps down from Dufry to become CEO at gategroup

Source: ©The Moodie Report - 14/01/15

SWITZERLAND. Xavier Rossinyol, Chief Operating Officer EMEA and Asia at Dufry, is stepping down to become CEO at airline services specialist gategroup.

Inflight Service names Lars Löfgren as President and Chief Executive

Source: ©The Moodie Report - 13/01/15

SWEDEN. Nordic travel retailer and distributor Inflight Service has named Lars Löfgren as President and CEO; outgoing CEO Björn Ulfberg remains an advisor.

David Ferrer beats Tomas Berdych to win Qatar ExxonMobil Open 2015

Source: ©The Moodie Report - 12/01/15

DOHA. Spanish professional tennis player David Ferrer has won the men’s title in the Qatar ExxonMobil Open 2015, sponsored by Qatar Airways and Qatar Duty Free.

ISG and partner add Rossiya and DonAvia to European airline network

Source: ©The Moodie Report - 12/01/15

RUSSIA. Inflight Sales Group has struck an agreement with Russian partner Aeromar to offer duty free retail onboard Aeroflot subsidiaries Rossiya and DonAvia.

Asia Pacific airlines record steady growth in demand in November 2014

Source: ©The Moodie Report - 09/01/15

ASIA PACIFIC. International passenger traffic in the region grew +5.5% to 21.1 million in November 2014, driven by business travel, according to AAPA.

Korean Air's Heather Cho indicted for obstructing aviation safety

Source: ©The Moodie Report - 08/01/15

SOUTH KOREA. Heather Cho, Korean Air's Senior Vice President, Catering & In-Flight Sales Business Division has been indicted following the so-called 'nutrage' incident.

Qantas and Alpha Flight Services fined for selling illegal toy magnets

Source: ©The Moodie Report - 07/01/15

AUSTRALIA. National carrier Qantas and its retail concessionaire Alpha Flight Services have been fined for selling banned toy magnets onboard.

Technology and the future of inflight lead ARC Asia Pacific agenda

Source: ©The Moodie Report - 05/01/15

ASIA PACIFIC. DFASS, Hong Kong Airlines and Solomonic will lead the opening session at the Airline Retail Conference Asia-Pacific in Hong Kong.

Korean Air's Heather Cho detained as airline controversy grows

Source: ©The Moodie Report - 31/12/14

SOUTH KOREA. Heather Cho, Korean Air's inflight retail boss, has been arrested following a recent well-publicised incident onboard a flight out of New York JFK.

Tourvest Inflight Retail Services hosts crew awards and training event

Source: ©The Moodie Report - 18/12/14

SOUTH AFRICA. Tourvest’s Ambassador and Sales Person Awards taught valuable inflight retailing skills and offered prizes worth a total of US$6,000.

Korean Air generates US$190 million in duty free sales; Heather Cho resigns

Source: ©The Moodie Report - 15/12/14

SOUTH KOREA. Korean Air maintains its place as the world’s leading inflight sales operator but the news is tempered by the resignation of Heather Cho.

TRT launches ‘A Stylish Service’ Online Training programme for ISPY2015

Source: ©The Moodie Report - 12/12/14

Travel Retail Training will increase the effectiveness of cabin crew through a new five-module training program launched for ISPY2015.

Heinemann offers purchase rewards to Etihad loyalty scheme members

Source: ©The Moodie Report - 11/12/14

INTERNATIONAL. Members of Etihad Guest can earn points on purchases at Heinemann Duty Free stores in Europe, Australia, Indonesia and Singapore.

Inflight Service launches Jumpseat, a new airline crew magazine

Source: ©The Moodie Report - 11/12/14

NORDIC REGION. Leading airline retailer and distributor Inflight Service has launched Jumpseat, a new magazine to inform, educate and inspire cabin crew.

Upbeat IATA forecasts surge in airline passenger traffic in 2015

Source: ©The Moodie Report - 10/12/14

INTERNATIONAL. The International Air Transport Association says passenger traffic will rise +7% in 2015, aided by lower fuel prices and a better global economy.

Etihad Airways assists Operation Smile medical mission in Vietnam

Source: ©The Moodie Report - 09/12/14

UAE. ‘The Next Era of Smiles’ was the cleft charity’s largest assignment in Asia and volunteers from Etihad were on hand to help patients during surgery pre–screening sessions.

Alpha LSG’s OMG! Awards honour Thomson Airways cabin crew

Source: ©The Moodie Report - 04/12/14

UK. A major awards event closes a two-day conference for Thomson Airways' cabin crew and management, organised by the carrier's partner Alpha LSG.

GuestLogix extends retail platform off-board with OpenJaw acquisition

Source: ©The Moodie Report - 03/12/14

CANADA. The inflight retail systems provider will buy the web retail software company to extend its reach across the travel chain.

ISPY2015 announces shortlist for Airline of the Year award

Source: ©The Moodie Report - 03/12/14

UK. Air Aisa X, Aer Lingus, Hong Kong Airlines, and Wizz Air have been revealed as the finalists for the coveted ISPY2015 Airline of the Year award.

FORMIA focuses on the personalised inflight experience at Cannes forum

Source: ©The Moodie Report - 21/11/14

FORMIA's trend FORUM365 took place in Cannes last month with a presentation by aviation journalist and editor Mary Kirby on the theme ‘Pursuit of the Experience’.

Inflight Service Europe extends inflight retail agreement with SAS

Source: ©The Moodie Report - 19/11/14

NORDIC REGION. Inflight Service and Scandinavian carrier SAS have extended their inflight retail agreement, which includes onboard and pre-order services.

Aviation sector adds US$26.7 billion to Dubai economy in 2013

Source: ©The Moodie Report - 17/11/14

UAE. Companies including Emirates airline, Dubai Airports and Dubai Duty Free will grow aviation's GDP contribution to 37.5% by 2020, claims Oxford Economics.

Emirates heads off unprecedented challenges to deliver growth

Source: ©The Moodie Report - 12/11/14

UAE. The Dubai-based airline’s profit increased by +8%, and passenger traffic by +8.4%, despite external difficulties in the first half of the fiscal year.

Alpha LSG rolls out OMG! Conference & Awards to Thomson Airways

Source: ©The Moodie Report - 07/11/14

UK. Alpha LSG is rolling out its OMG! Conference & Awards motivational initiative to Thomson Airways, with a major event planned for 2-3 December.

Qatar Airways donates US$650,000 to Educate A Child Foundation

Source: ©The Moodie Report - 07/11/14

QATAR. Qatar Airways has raised 2.4 million Qatari Riyal (US$650,000) for the Educate A Child (EAC) Foundation through onboard donations from passengers.