Travel Retail and Duty Free Business Intelligence    Wednesday 25 May 2016

AIRPORT CONSUMER SERVICES

Nice Côte d’Azur Airport completes ambitious Terminal 1 project

Source: ©The Moodie Davitt Report - 12/05/16

FRANCE. A doubling of duty free and dining space, a strong fashion line-up, some brand 'firsts' plus an outstanding Sense of Place are among the highlights.

Airport luggage delivery service AirPortr makes security appointments

Source: ©The Moodie Davitt Report - 29/04/16

UK. Tony Smith, former Director General of the UK Border Force, and Danielle Sharp will work to ensure the “highest level” of security for the same-day service.

Royal salute: H.H Sheikh Ahmed opens Concourse D at Dubai International

Source: ©The Moodie Davitt Report - 29/04/16

UAE. Dubai Airports Chairman H.H. Sheikh Ahmed Bin Saeed Al Maktoum has officially opened Dubai International’s new Concourse D, home to 60 airlines.

JFK Airport unveils new relief measures for dogs and other animal travellers

Source: ©The Moodie Davitt Report - 28/04/16

USA. It's a case of VIP (very important pet) treatment for canine and other animal travellers as New York JFK Airport unveils important new relief measures.

Hudson to open ‘first of a kind’ interactive art gallery at Omaha Airport

Source: ©The Moodie Davitt Report - 26/04/16

USA. Dufry-owned Hudson prepares to open a “first of its kind” airport art gallery in Omaha - with live art created in-store and projected onto terminal screens.

ACI underlines role of service quality on commercial revenues

Source: ©The Moodie Davitt Report - 25/04/16

INTERNATIONAL. "Analysis suggests that prioritising customer service results in the greatest positive impact on non-aeronautical revenue," says ACI World Director General Angela Gittens.

‘Putting the customer first’: Paul Griffiths on Dubai International's Concourse D

Source: ©The Moodie Davitt Report - 19/04/16

UAE. "I love the idea of air travel being a human enabler, of reuniting people and bringing whole societies together." - Dubai Airports CEO Paul Griffiths.

JCDecaux extends advertising concession at Singapore Changi

Source: ©The Moodie Davitt Report - 14/04/16

SINGAPORE. JCDecaux has extended its concession with Singapore Changi Airport until 2022 and pledged to deliver new "landmark installations" across the airport.

Tackling consumers and creativity: ACI Europe commercial conference begins

Source: ©The Moodie Davitt Report - 12/04/16

FINLAND. The ACI Europe Airport Commercial Conference opened on Tuesday, with a focus on engaging the consumer and creating new experiences.

Vienna Airport set to add 10,000sq m of retail and food & beverage space

Source: ©The Moodie Report - 05/04/16

AUSTRIA. Vienna Airport has revealed its plans for terminal development to 2023, including the addition of 10,000sq m of new shopping and restaurant space.

Mumbai International reveals new brands in latest wave of T2 openings

Source: ©The Moodie Davitt Report - 04/04/16

INDIA. Mumbai International Airport opens the latest retail and F&B units in Terminal 2 Domestic, and extends space with its new south-east pier.

Edmonton Airport launches ‘first-of-a-kind’ Priority Pup Program

Source: ©The Moodie Davitt Report - 01/04/16

CANADA. The enhanced passenger experience programme for canine travellers aims to cement the airport's position as “top dog” in Canadian aviation.

Changi Airport seeks partners for T2 consumer electronics concessions

Source: ©The Moodie Report - 30/03/16

SINGAPORE. Changi Airport Group has launched a Direct Marketing Exercise in its search for partners to manage consumer electronics concessions in Terminal 2.

Hong Kong International launches instant rebate campaign

Source: ©The Moodie Report - 30/03/16

HONG KONG. Hong Kong International Airport has launched its latest promotional campaign, with instant rebates up to HK$5,000 a key feature.

Registration now open for the 2016 Trinity Forum in Mumbai, India

Source: ©The Moodie Report - 25/03/16

INDIA/INTERNATIONAL. Early registration discounts are available until the end of June for the Trinity Forum, which takes place on 12-14 September this year.

HMSHost adds a touch of California to dining at Chicago O’Hare

Source: ©The Moodie Report - 24/03/16

USA. HMSHost says the opening of the Summer House Santa Monica in Terminal 2 "raises the bar for airport dining in terms of quality, variety and authenticity".

Pret A Manger opens first UAE outlet at Dubai International Airport

Source: ©The Moodie Report - 22/03/16

UAE. In partnership with Emirates Leisure Retail, the Terminal 1 Concourse D outlet offers sandwiches, salads and wraps as well as local specialities.

Zürich Airport commercial sales boosted by leap day in February

Source: ©The Moodie Report - 14/03/16

SWITZERLAND. Zürich Airport commercial turnover (net sales to consumers from retail and food & beverage) climbed +6% in February.

Hamad International Airport launches mobile app with iBeacon features

Source: ©The Moodie Report - 06/03/16

QATAR. Hamad International claims to be among the first airports in the world to use iBeacon technology for wayfinding and shopping and dining promotional alerts.

Changi Airport Group seeks partner to manage T2 lounge concession

Source: ©The Moodie Report - 04/03/16

SINGAPORE. Changi Airport Group has invited potential partners to make offers to manage the pay-per-use lounge concession at Singapore Changi T2.

Frankfurt Airport broadens consumer services offer with Gaming World

Source: ©The Moodie Report - 03/03/16

GERMANY. Airport company Fraport has launched a new Gaming World at Frankfurt Airport, where passengers can play arcade games free of charge.

Westfield launches new-look retail & dining programme at LAX

Source: ©The Moodie Report - 02/03/16

USA. Westfield's redevelopment at Los Angeles International Airport T1 offers Southwest Airlines customers an ambitious retail & dining collection.

Belo Horizonte Airport awards lounge contract to In Flight Solutions

Source: ©The Moodie Report - 01/03/16

BRAZIL. BH Airport has awarded services company In Flight Solutions the contract to manage domestic and international lounges at Belo Horizonte International.

Host Mumbai International Airport Ltd hails influence of Trinity Forum

Source: ©The Moodie Report - 29/02/16

INTERNATIONAL. Mumbai International Airport Ltd CEO Rajeev Jain says his company will host a hugely memorable Trinity Forum in September.

Plaza Premium Group plots London Heathrow Airport lounge expansion

Source: ©The Moodie Report - 29/02/16

INTERNATIONAL. Plaza Premium Group says it plans to open new Heathrow lounges at T4 and T5 plus another location for its Aerotel transit hotel brand.

Swedavia strikes sister agreement with China’s Capital Airports Holding

Source: ©The Moodie Report - 29/02/16

CHINA/SWEDEN. Swedish airport company Swedavia and China’s largest airport group Capital Airports Holding Company establish a sister relationship.

‘Eat, play, fly’: Perth Airport creates family zone with dining options

Source: ©The Moodie Report - 22/02/16

AUSTRALIA. Perth Airport has developed a family-friendly zone in Departures, complete with a new food & beverage offer under the Haymarket name.

'An extraordinary project': The Moodie Report to mark Dubai Airport Concourse D opening with special publication

Source: ©The Moodie Report - 21/02/16

UAE. Moodie Corporate, the corporate publications arm of The Moodie Report, has been appointed publisher of a special book that celebrates the opening of Dubai International Airport Concourse D. The soon-to-open facility will meet the needs of more than 70 international carriers, enhance the airport's capacity significantly, and provide a strong and diverse commercial and consumer offer.

Live and online: The Moodie Report Print Edition February/March 2016

Source: ©The Moodie Report - 19/02/16

INTERNATIONAL. Welcome to The Moodie Report Print Edition for February/March 2016, available in full – editorial and advertising – in digital format.

Plaza Premium Group unveils transit hotel brand Aerotel at Changi Airport

Source: ©The Moodie Report - 18/02/16

SINGAPORE. Plaza Premium Group's new hotel brand Aerotel is said to be the first in the world with an outdoor swimming pool, jacuzzi and pool bar airside.

Abu Dhabi Duty Free posts record year with double-digit surge in sales

Source: ©The Moodie Report - 16/02/16

UAE. Abu Dhabi Duty Free posted record sales of AED1.5 billion (US$408 million) from retail, food & beverage and services in 2015, a +10.3% leap year-on-year.

Announcing The Trinity Forum 2016: leading event set for Mumbai

Source: ©The Moodie Report - 16/02/16

INTERNATIONAL. The Trinity Forum, the world’s leading airport commercial revenues conference, will take place this year on 12-14 September in Mumbai.

Shortlist revealed for 'The Moodies' digital and social media awards

Source: ©The Moodie Report - 15/02/16

INTERNATIONAL. The shortlist for this year's 'The Moodies', the airport-specific digital, mobile and social media awards, has been announced across 14 categories.

Belfast International supports local charity with ‘left-behind’ toiletries

Source: ©The Moodie Report - 09/02/16

UK. Thousands of shampoos, creams, deodorants, pastes and gels, discarded by passengers at Belfast International Airport, are distributed to people in need.

Global Exchange opens branches at Geneva and Billund airports

Source: ©The Moodie Report - 03/02/16

DENMARK/SWITZERLAND. The travel money services provider has invested €2 million on five new locations in Switzerland and Denmark.

Tokyo Narita Airport to open duty free pick-up counters on 28 January

Source: ©The Moodie Report - 22/01/16

JAPAN. Pick-up counters in all three terminals will service departing customers who have shopped at the downtown Japan Duty Free Ginza.

Tech company SimpliFly launches airport shopping and delivery app

Source: ©The Moodie Report - 19/01/16

IRELAND/INTERNATIONAL. Dublin-based technology start-up SimpliFly has launched a shopping and delivery app aimed at air travellers worldwide.

Tech entrepreneurs back Coindrum to boost airport retail business

Source: ©The Moodie Report - 15/01/16

IRELAND. Coindrum, a service that allows passengers to convert unwanted coins into shopping vouchers, has raised over US$2 million in its latest investment round.

Dubai International trials Concourse D as countdown to opening begins

Source: ©The Moodie Report - 12/01/16

UAE. Dubai Airports is entering the next phase of testing for the new Concourse D, which will house 8,400sq m of retail led by Dubai Duty Free plus a strong F&B offer.

Plaza Premium makes Cambodian debut with Phnom Penh Airport lounge

Source: ©The Moodie Report - 12/01/16

CAMBODIA. Plaza Premium Group opens the first pay-in lounge at a Cambodian airport, at Phnom Penh International, with another to follow in Siem Reap.

Luxembourg Airport inaugurates phase one of new retail and dining precinct

Source: ©The Moodie Report - 11/01/16

LUXEMBOURG. Lux-Airport opened phase one of a new commercial zone this week, featuring Aelia Duty Free, news & books and the country's first Starbucks.

Chris Madsen named to key commercial role at Phoenix Sky Harbor Airport

Source: ©The Moodie Report - 10/01/16

USA. Chris Madsen has been named Deputy Aviation Director for Business and Properties at Phoenix Sky Harbor, overseeing the leasing of airport space.

Plaza Premium Lounge captures Changi T2 speciality F&B concession

Source: ©The Moodie Report - 06/01/16

SINGAPORE. Airport lounge management specialist Plaza Premium Group makes a vital breakthrough at Changi T2 by winning a key restaurant concession.

‘Creating magic’: The commercial vision for Istanbul New Airport

Source: ©The Moodie Report - 05/01/16

TURKEY. Mertol Genc, General Manager of airport company iGA, outlines the commercial vision for Istanbul New Airport in this in-depth video interview.

‘Enhancing the experience’: Hong Kong International opens Midfield Concourse

Source: ©The Moodie Report - 04/01/16

HONG KONG. Hong Kong International Airport has inaugurated its HK$10 billion Midfield Concourse, with retail to be introduced on a phased basis.

Kuala Lumpur International Airport offers a Jungle Book experience

Source: ©The Moodie Report - 29/12/15

MALAYSIA. 'Jungle in an airport, airport in a jungle.' Airport company steps up campaign to encourage awareness of wildlife conservation.

‘Tailor-made and customer-led’: ARI pledges world-class offer in Abu Dhabi

Source: ©The Moodie Report - 23/12/15

UAE. Speaking to The Moodie Report after the Abu Dhabi tender award, ARI CEO Jack MacGowan pledges an "immersive, multi-sensory shopping experience".

GVK Lounge at Mumbai International T2 takes major travel award

Source: ©The Moodie Report - 22/12/15

INDIA. The Travel Food Services and Performa GVK Lounge at Mumbai International T2 is named the best of the best in key travel awards.

‘Daring to dream’: Talking travel retail at Istanbul New Airport

Source: ©The Moodie Report - 22/12/15

TURKEY. As Unifree Duty Free and Heinemann plan the retail offer at Istanbul New Airport, we speak to the partners about the consumer experience.

Beacons of hope: Personalising the passenger experience

Source: ©The Moodie Report - 16/12/15

INTERNATIONAL. SITA Vice President Airports Matthys Serfontein offers a timely insight into how airports can improve the customer journey through technology.