Travel Retail and Duty Free Business Intelligence    Friday 18 April 2014

AIRPORT CONSUMER SERVICES

Brisbane Airport opens Australia’s first airside animal assistance bathrooms

Source: ©The Moodie Report - 17/04/14

AUSTRALIA. The facilities, in the airport’s international and domestic terminals, aim to make travelling easier for passengers with guide dogs and assistance animals.

Newcastle Airport completes first stage in £14 million transformation

Source: ©The Moodie Report - 11/04/14

UK. Newcastle Airport has completed the first phase in its £14 million airside departures upgrade, featuring new food & beverage and lounges.

Finavia spotlights Finnish nature and design with Helsinki Airport exhibition

Source: ©The Moodie Report - 10/04/14

FINLAND. The Luonnos exhibition features works by 12 Finnish contemporary designers inspired by the landscapes, colours, sounds and materials of Lapland.

Online Republic streamlines airport car rental with new booking website

Source: ©The Moodie Report - 07/04/14

NEW ZEALAND. The AirportRentals.com website offers one-stop access to car rental requirements under the umbrella and branding of an airport site.

Chicago O'Hare & Westfield reveal transformed T5 retail and F&B offer

Source: ©The Moodie Report - 04/04/14

USA. Chicago O’Hare Airport’s new-look T5 includes a 10,000sq ft Dufry walk-through duty free store and a much improved food & beverage offer.

UnionPay extends cardholder benefits to duty free shoppers at 60 airports

Source: ©The Moodie Report - 04/04/14

INTERNATIONAL. UnionPay International has partnered leading duty free retailers in airports worldwide for its global cardholder preferential service programme.

ARI-North America unveils striking new retail arena at Montréal-Trudeau

Source: ©The Moodie Report - 03/04/14

CANADA. Aer Rianta International has unveiled a striking new look and branding for its Montréal duty free operation, part of a big commercial expansion at the airport.

Colin Matthews to step down as Heathrow CEO; successor is sought

Source: ©The Moodie Report - 01/04/14

UK. Colin Matthews will step down as CEO of Heathrow Airport later this year, once the new Terminal 2 has opened. The company is seeking a successor.

Singapore Changi Airport refreshes Changi Rewards programme

Source: ©The Moodie Report - 01/04/14

SINGAPORE. The revamped loyalty programme features three-tier membership, weekly air tickets giveaways and conversion of points to air miles.

ACI Europe Trading event focuses on cooperation and consumers

Source: ©The Moodie Report - 27/03/14

SWITZERLAND. ACI Europe's Airport Trading event began in Zürich yesterday, with a focus on partnerships, technology and the consumer of the future.

Changi named World’s Best Airport by Skytrax; Hong Kong & Heathrow top dining & shopping

Source: ©The Moodie Report - 27/03/14

INTERNATIONAL. Singapore Changi repeats last year's success at Skytrax's World Airport Awards, being named the world's top airport. Read on for full results.

New technology company FlyInStyle launches airport concessions app

Source: ©The Moodie Report - 24/03/14

INTERNATIONAL. New technology company FlyInStyle has launched its airport concessions app via the App Store, after a test period.

Over 130 companies register to attend influential ACI Europe Trading event

Source: ©The Moodie Report - 18/03/14

EUROPE. Over 130 companies have already registered to attend the ACI Europe Trading Conference (26-28 March), which is hosted by Zürich Airport.

Plaza Premium opens lounges at Bengaluru’s Kempegowda Airport

Source: ©The Moodie Report - 13/03/14

Plaza Premium Lounge has extended its Indian network with two new pay-in lounges at Kempegowda Airport's International and Domestic Departure terminals.

The Moodie Report Interview: ACI Europe’s Olivier Jankovec

Source: ©The Moodie Report - 12/03/14

EUROPE. Commercial revenues are critical to European airports’ drive to “de-risk” the business, says ACI Europe Director General Olivier Jankovec in this interview.

Global Exchange marks Middle East debut at Queen Alia International

Source: ©The Moodie Report - 28/02/14

JORDAN. Global Exchange, in partnership with Edgo, has entered the Middle East market with four outlet openings at the new Queen Alia International Airport.

Keflavik Airport aims to deliver ‘essence of Iceland’ with new concessions programme

Source: ©The Moodie Report - 28/02/14

ICELAND. Pre-qualification for retail and F&B concessions at Keflavik International begins on 19 March; the airport says it wants to attract overseas bidders.

Copenhagen Airports targets core consumers with loyalty programme

Source: ©The Moodie Report - 25/02/14

DENMARK. Copenhagen Airports is rolling out its CPH Advantage loyalty programme with what it says is a ground-breaking 'earn & burn' points scheme.

Frankfurt Airport relaunches App with new services and languages

Source: ©The Moodie Report - 25/02/14

GERMANY. Frankfurt Airport’s new App 2.0 has a Mandarin version and houses a wider range of services including a tax refund calculator and shopping vouchers.

Shortlist announced for 'The Moodies' digital and social media awards

Source: ©The Moodie Report - 25/02/14

INTERNATIONAL. The shortlist for 'The Moodies', the second annual airport-specific digital, mobile and social media awards, has been announced.

Concessions International opens new bars with iPad ordering system

Source: ©The Moodie Report - 18/02/14

Samuel Adams Atlanta Brew House and Dos Equis Explorer’s Lounge has opened at Atlanta Hartsfield-Jackson's Concourse B with iPad-enabled ordering systems.

Montreal-Trudeau goes live with Chauntry online car park booking

Source: ©The Moodie Report - 13/02/14

CANADA. The new Chauntry system, deployed through the airport’s website, allows customers to reserve parking slots, get discounts and accumulate air miles.

Plaza Premium Lounge unveils newly renovated Vancouver flagship

Source: ©The Moodie Report - 13/02/14

CANADA. Plaza Premium Lounge has reopened its revamped flagship lounge at Vancouver International Airport, hailed as the largest pay-per-use lounge in Canada.

Gatwick Airport completes South Terminal retail transformation

Source: ©The Moodie Report - 12/02/14

UK. The final phase of the £40 million Gatwick South Terminal project saw ten new or refurbished stores unveiled in the new-look Departures lounge.

DAA promotes health and wellness at three-day Dublin Airport event

Source: ©The Moodie Report - 11/02/14

IRELAND. The Dublin Airport Authority Wellbeing Exhibition took place over three days to inform employees and passengers about health and wellbeing.

'Spectacular, Sensational, Exceptional': Abu Dhabi Airports unveils tender details

Source: ©The Moodie Report - 09/02/14

UAE. Abu Dhabi Airports calls on retailers and brand owners to “tear up the blue prints” and create a ‘wow’ factor' for travellers at the Midfield Terminal Building.

Schiphol set to complete striking Lounge 1 retail investment

Source: ©The Moodie Report - 30/01/14

NETHERLANDS. Schiphol Group is close to completing a deeply ambitious multi-million Euro renovation of Lounge 1 at Amsterdam Airport Schiphol.

Bangalore International launches range of new passenger services

Source: ©The Moodie Report - 24/01/14

INDIA. Bangalore International Airport Ltd boosts its consumer offer with a series of new concepts, including porter and 'meet and assist' services.

Tokyo, Munich and Incheon airports rank highly for quality of amenities

Source: ©The Moodie Report - 24/01/14

USA. Tokyo, Munich and Incheon airports topped the list of a recent report that ranked passenger amenities for 15 international airports.

Abu Dhabi Airports strikes hotel and lounges deal with Plaza Premium

Source: ©The Moodie Report - 17/12/13

UAE. Plaza Premium Lounge Management Limited will renovate, manage and operate Abu Dhabi International Airport’s hotel and lounges in terminals 1 and 2.

Airport Authority Hong Kong calls banking services tender

Source: ©The Moodie Report - 17/12/13

HONG KONG. Airport Authority Hong Kong has called a banking services tender for two outlets at Hong Kong International Airport Terminal 1.

London Heathrow Terminal 5 hosts Johnnie Walker Blue Label Gallery

Source: ©The Moodie Report - 16/12/13

Diageo GTME has launched the Johnnie Walker Blue Label Gallery at Heathrow T5, and created a limited edition Blue Label especially for World Duty Free Group.

Heathrow Airport forecasts record sales of British goods for Christmas

Source: ©The Moodie Report - 09/12/13

UK. Scotch whisky, English tea and smoked salmon will top the list of British products bought by overseas visitors at Heathrow in November and December.

CIBC strikes banking and financial services deal at Toronto Pearson

Source: ©The Moodie Report - 05/12/13

CANADA. An exclusive partnership between CIBC and Toronto Airport allows passengers to access airport branches and use mobile and online banking.

L’Oréal Group Travel Retail signs up as Platinum Partner of The Trinity Forum

Source: ©The Moodie Report - 04/12/13

THAILAND/INTERNATIONAL. L’Oréal Group Travel Retail is the latest major industry company to become a Platinum Partner of The Trinity Forum, following Mondelez World Travel Retail's recent pledge of support for the event, which will be hosted by King Power International Group of Companies in Bangkok from 26-28 February 2014.

Nuance-Watson (HK) triumphs at HKIA ‘Smiles at the Airport’ Awards

Source: ©The Moodie Report - 28/11/13

HONG KONG. Three Nuance-Watson (HK) front-line staff scoop awards for Top 40 Best Smiling Customer Service, as part of HKIA's ‘Smiles at the Airport’ event.

ACI-North America reveals annual Concessions Award winners

Source: ©The Moodie Report - 14/11/13

USA. San Francisco, Vancouver and Minneapolis-St. Paul airports and their partners were among the big winners at this week’s ACI-North America Awards.

Gatwick Airport unveils Europe's biggest Google Indoor Maps and Indoor Streetview

Source: ©The Moodie Report - 07/11/13

UK. The largest implementation of Google Indoor Maps and Indoor Streetview in Europe has been rolled out by Gatwick Airport.

Changi Airport pledges to ‘re-define travel’ as ground is broken on new T4

Source: ©The Moodie Report - 05/11/13

SINGAPORE. Changi T4 will feature more than 15,000sq m of space dedicated to shopping and dining, plus the airport’s first walk-through duty free store.

Budapest Airport investment prompts leap forward in ASQ ratings

Source: ©The Moodie Report - 30/10/13

HUNGARY. Budapest Airport has achieved its highest ever scores in ACI’s Airport Service Quality survey for Q3 2013, following a major investment in its facilities.

Heineken introduces new draught beer innovation at Schiphol Airport

Source: ©The Moodie Report - 30/10/13

Heineken Global Duty Free has introduced a new draught beer innovation, called The Sub, at the KLM airline lounge at Amsterdam Airport Schiphol.

Manchester Airport boosts drive to assist autistic passengers

Source: ©The Moodie Report - 28/10/13

The Airport Awareness initiative, launched in 2009 to assist families with autistic children, now includes a booklet and videos for the three Manchester terminals.

Al Maktoum International at Dubai World Central opens for passengers

Source: ©The Moodie Report - 27/10/13

UAE. The new passenger terminal at Al Maktoum International at Dubai World Central opened its doors on Sunday, welcoming the first commercial flight.

Plaza Premium previews Asia’s largest pay-in airport lounge in Hong Kong

Source: ©The Moodie Report - 15/10/13

HONG KONG. Plaza Premium Lounge has revealed the first images of its new flagship pay-in lounge at Hong Kong International, which opens next month.

Delhi International Airport extends consumer services with bus operations

Source: ©The Moodie Report - 14/10/13

INDIA. Delhi International Airport Ltd’s commercial team has extended the list of consumer services at T3 by adding a new bus service through Haryana Roadways.

Schiphol claims airport world first with 3D drive-in movie screening

Source: ©The Moodie Report - 10/10/13

NETHERLANDS. Amsterdam Airport Schiphol has claimed to be the first airport to show a 3D drive-in movie, after a special screening of Disney film Planes.

Plaza Premium set to make European debut with lounge at Heathrow T2

Source: ©The Moodie Report - 07/10/13

UK. Plaza Premium Lounge is to make its debut in Europe with a pay-in lounge at Heathrow’s new Terminal 2, which is scheduled to open in June 2014.

Plaza Premium extends Indian network with lounges at Bengaluru Airport

Source: ©The Moodie Report - 26/09/13

INDIA. Plaza Premium Lounge is to make its debut at Bengaluru International Airport, with two pay-in-lounges in Departures plus a day hotel at the location.

Denver Airport opens innovative Final Approach commercial facility

Source: ©The Moodie Report - 24/09/13

USA. Denver International Airport opened a new cell phone lot and food court facility named Final Approach on Monday, in a boost to its Arrivals services.

New Tom Bradley International Terminal opens in style at LAX

Source: ©The Moodie Report - 19/09/13

USA. The spectacular new Tom Bradley International Terminal at Los Angeles International Airport opened to passengers yesterday. UPDATED STORY.