Travel Retail and Duty Free Business Intelligence    Sunday 14 February 2016

AIRPORT CONSUMER SERVICES

Belfast International supports local charity with ‘left-behind’ toiletries

Source: ©The Moodie Report - 09/02/16

UK. Thousands of shampoos, creams, deodorants, pastes and gels, discarded by passengers at Belfast International Airport, are distributed to people in need.

Global Exchange opens branches at Geneva and Billund airports

Source: ©The Moodie Report - 03/02/16

DENMARK/SWITZERLAND. The travel money services provider has invested €2 million on five new locations in Switzerland and Denmark.

Tokyo Narita Airport to open duty free pick-up counters on 28 January

Source: ©The Moodie Report - 22/01/16

JAPAN. Pick-up counters in all three terminals will service departing customers who have shopped at the downtown Japan Duty Free Ginza.

Tech company SimpliFly launches airport shopping and delivery app

Source: ©The Moodie Report - 19/01/16

IRELAND/INTERNATIONAL. Dublin-based technology start-up SimpliFly has launched a shopping and delivery app aimed at air travellers worldwide.

Tech entrepreneurs back Coindrum to boost airport retail business

Source: ©The Moodie Report - 15/01/16

IRELAND. Coindrum, a service that allows passengers to convert unwanted coins into shopping vouchers, has raised over US$2 million in its latest investment round.

Dubai International trials Concourse D as countdown to opening begins

Source: ©The Moodie Report - 12/01/16

UAE. Dubai Airports is entering the next phase of testing for the new Concourse D, which will house 8,400sq m of retail led by Dubai Duty Free plus a strong F&B offer.

Plaza Premium makes Cambodian debut with Phnom Penh Airport lounge

Source: ©The Moodie Report - 12/01/16

CAMBODIA. Plaza Premium Group opens the first pay-in lounge at a Cambodian airport, at Phnom Penh International, with another to follow in Siem Reap.

Luxembourg Airport inaugurates phase one of new retail and dining precinct

Source: ©The Moodie Report - 11/01/16

LUXEMBOURG. Lux-Airport opened phase one of a new commercial zone this week, featuring Aelia Duty Free, news & books and the country's first Starbucks.

Chris Madsen named to key commercial role at Phoenix Sky Harbor Airport

Source: ©The Moodie Report - 10/01/16

USA. Chris Madsen has been named Deputy Aviation Director for Business and Properties at Phoenix Sky Harbor, overseeing the leasing of airport space.

Plaza Premium Lounge captures Changi T2 speciality F&B concession

Source: ©The Moodie Report - 06/01/16

SINGAPORE. Airport lounge management specialist Plaza Premium Group makes a vital breakthrough at Changi T2 by winning a key restaurant concession.

‘Creating magic’: The commercial vision for Istanbul New Airport

Source: ©The Moodie Report - 05/01/16

TURKEY. Mertol Genc, General Manager of airport company iGA, outlines the commercial vision for Istanbul New Airport in this in-depth video interview.

‘Enhancing the experience’: Hong Kong International opens Midfield Concourse

Source: ©The Moodie Report - 04/01/16

HONG KONG. Hong Kong International Airport has inaugurated its HK$10 billion Midfield Concourse, with retail to be introduced on a phased basis.

Kuala Lumpur International Airport offers a Jungle Book experience

Source: ©The Moodie Report - 29/12/15

MALAYSIA. 'Jungle in an airport, airport in a jungle.' Airport company steps up campaign to encourage awareness of wildlife conservation.

‘Tailor-made and customer-led’: ARI pledges world-class offer in Abu Dhabi

Source: ©The Moodie Report - 23/12/15

UAE. Speaking to The Moodie Report after the Abu Dhabi tender award, ARI CEO Jack MacGowan pledges an "immersive, multi-sensory shopping experience".

GVK Lounge at Mumbai International T2 takes major travel award

Source: ©The Moodie Report - 22/12/15

INDIA. The Travel Food Services and Performa GVK Lounge at Mumbai International T2 is named the best of the best in key travel awards.

‘Daring to dream’: Talking travel retail at Istanbul New Airport

Source: ©The Moodie Report - 22/12/15

TURKEY. As Unifree Duty Free and Heinemann plan the retail offer at Istanbul New Airport, we speak to the partners about the consumer experience.

Beacons of hope: Personalising the passenger experience

Source: ©The Moodie Report - 16/12/15

INTERNATIONAL. SITA Vice President Airports Matthys Serfontein offers a timely insight into how airports can improve the customer journey through technology.

‘Imaginative and appealing’: Gebr Heinemann subsidiary unveils Turin Airport walk-through store

Source: ©The Moodie Report - 16/12/15

ITALY. As part of a major terminal renovation at Turin Airport, Gebr Heinemann subsidiary Travel Retail Italiana has opened the first walk-through duty free store at the location. A big highlight is the Regionals zone, which houses Italian wines, limoncello and olive oils, with specialities from the Piedmont region strongly represented.

Hong Kong International launches Christmas promotional campaign

Source: ©The Moodie Report - 15/12/15

HONG KONG. Hong Kong International Airport is offering cash coupons, gifts and special shopping and dining offers as part of its major seasonal campaign.

Plaza Premium Lounge scoops Hong Kong Airport service award

Source: ©The Moodie Report - 15/12/15

HONG KONG. Plaza Premium Lounge has claimed the ‘Most Helpful Company’ award in Hong Kong Airport Authority’s ‘Give Me 5 in the Airport’ campaign.

Swarovski takes flight with Christmas spectacular at Hong Kong Airport

Source: ©The Moodie Report - 15/12/15

HONG KONG. Swarovski, in association with JCDecaux, has unveiled a magnificent giant jewelled hot-air balloon feature for the festive period.

‘Luggage freedom’: Heathrow appoints AirPortr for baggage delivery service

Source: ©The Moodie Report - 11/12/15

UK. Travel technology company Portr’s on-demand baggage delivery service AirPortr is to launch as an official service at Heathrow from 14 December.

Frankfurt Airport extends digital reach with online shopping & loyalty offer

Source: ©The Moodie Report - 09/12/15

GERMANY. Gebr Heinemann, Caviar House & Prunier and PAX Airport Shopping join forces with Frankfurt Airport's enhanced online services.

Finavia strikes a very Finnish chord with Sibelius anniversary project

Source: ©The Moodie Report - 08/12/15

FINLAND. Helsinki Airport will celebrate the 150th anniversary of the country’s greatest composer. Don't know Sibelius's music? Read our report and you will.

Duty free income buoys airports group AENA in first nine months

Source: ©The Moodie Report - 02/12/15

SPAIN. Duty free income at AENA surged by +34.7% in the first nine months to €192.8 million, with other commercial categories also posting growth.

‘Move, Nourish & Believe’: Lorna Jane Active Living Room opens in Sydney

Source: ©The Moodie Report - 25/11/15

AUSTRALIA. In a global airport first, Sydney Airport passengers can now enjoy a premium yoga session before boarding their flights.

'One Airport Journey. One Holistic Experience' with Westfield

Source: ©The Moodie Report - 18/11/15

USA. Technology that is revolutionising the customer experience was showcased at a crucial and pioneering forum hosted by Westfield Corporation.

Munich Airport celebrates the festive season with its Winter Market

Source: ©The Moodie Report - 18/11/15

GERMANY. Munich Airport Center opens its annual Winter Market offering passengers a programme of shopping, food and drinks and entertainment.

The Moodie Online Interview – Michael Bickers of Play9: 'We simply get kids'

Source: ©The Moodie Report - 12/11/15

First Brisbane Airport, next the world. "Global domination within industries for highly engaging interactive play worlds," says General Manager Michael Bickers.

Sydney Airport enhances consumer experience with new digital platform

Source: ©The Moodie Report - 06/11/15

AUSTRALIA. Sydney Airport's new digital content platform includes enhanced Wi-Fi and tailored advertising and entertainment content for travellers.

Plaza Premium opens new SkyTeam lounge at Hong Kong International

Source: ©The Moodie Report - 05/11/15

HONG KONG. Plaza Premium Group partners with SkyTeam to manage the airline group’s new lounge at Hong Kong International, which opened last week.

Abu Dhabi Airports broadens car rental offer at Skypark Plaza

Source: ©The Moodie Report - 02/11/15

UAE. Fast Rent a Car and Avis UAE join the line-up of car rental companies at Abu Dhabi International's Skypark Plaza, which serves demand from travellers and locals.

Yangon Airport calls for Expressions of Interest in key concessions

Source: ©The Moodie Report - 01/11/15

MYANMAR. Yangon Aerodrome Company today called for Expressions of Interest in several key commercial concessions at Myanmar’s main gateway.

L’Oréal hails performance of Dermacenter units in travel retail

Source: ©The Moodie Report - 15/10/15

L’Oréal reports “very promising” results from its Dermacenter travel retail concept stores, and underlines the vital role of health in driving beauty purchases.

Perth Airport develops new retail and dining in International Departures

Source: ©The Moodie Report - 12/10/15

AUSTRALIA. Perth Airport today opened a refurbished International Terminal Departures lounge, with a range of new retail and dining amenities.

Booster Juice eyes expansion for its network of airport stores

Source: ©The Moodie Report - 02/10/15

CANADA. With more than 300 outlets in Canada, the smoothie and juice chain plans to increase its international presence, with airports key to growth.

Dallas Fort Worth International Airport launches new brand identity

Source: ©The Moodie Report - 01/10/15

USA. Dallas Fort Worth International Airport today revealed its new logo and corporate branding, with the tag line ‘Travel. Transformed.’

Plaza Premium Lounge opens at Winnipeg International Airport

Source: ©The Moodie Report - 01/10/15

CANADA. Plaza Premium Group opened a new airport lounge at Winnipeg Richardson International this week, as it extends its presence in Canada.

‘The world’s largest stage’: Dubai International as a global music hub

Source: ©The Moodie Report - 15/09/15

UAE. Dubai Airports says that MusicDXB sets a new standard for global travel and turns the busiest international airport into the world’s largest stage.

Sailor Jerry introduces the art of tattooing to Auckland Airport

Source: ©The Moodie Report - 08/09/15

In a world first, William Grant & Sons and Aer Rianta International have turned a corner of Auckland Airport into a tattoo ‘parlour’ featuring a renowned artist.

Nestlé International Travel Retail leads Trinity campaign at Changi T3

Source: ©The Moodie Report - 03/09/15

SINGAPORE. A Trinity partnership with Focus Network Agencies and Changi Airport Group brings the beach to Singapore Changi Airport Terminal 3.

Hong Kong International Airport plots next commercial expansion

Source: ©The Moodie Report - 25/08/15

HONG KONG. Executive Director Commercial Cissy Chan outlines some of the airport's big projects to The Moodie Report in advance of The Trinity Forum in Hong Kong next month.

Brisbane Airport unveils major artwork by acclaimed Aboriginal artist

Source: ©The Moodie Report - 19/08/15

AUSTRALIA. Brisbane Airport brilliantly captures the important notion of Sense of Place with a stunning display of works by Mirdidingkingathi Juwarnda Sally Gabori.

FLIO named among the best new Apps listed on the App Store home page

Source: ©The Moodie Report - 14/08/15

UK. New airport App FLIO has been featured on Apple’s App Store home page as one of its 'Best New Apps' following its launch on 4 August.

Frankfurt Airport App ensures nothing is lost in translation

Source: ©The Moodie Report - 06/08/15

GERMANY. Reading foreign language signs at the airport can be a struggle for some – but not at Frankfurt where a new App is translating them for global travellers.

Dubai International airport opens new family area inside Terminal 3

Source: ©The Moodie Report - 28/07/15

UAE. An Arabian Desert-inspired family area has opened in Dubai International’s Terminal 3 featuring a children's play zone, interactive games and televisions.

Plaza Premium refuels Heathrow T2 passengers with Power Breakfast

Source: ©The Moodie Report - 15/07/15

UK. Airport Services company Plaza Premium Lounge has launched a Power Breakfast initiative at its Arrivals lounge at London Heathrow Terminal 2.

Plaza Premium Lounge Management opens new facility at Changi T1

Source: ©The Moodie Report - 30/06/15

SINGAPORE. Airport services provider Plaza Premium Lounge Management has launch its new independent lounge at Singapore Changi Airport Terminal 1.

Ever Rich extends art gallery drive to Taichung and Kaohsiong airports

Source: ©The Moodie Report - 23/06/15

TAIWAN. Ever Rich has extended its drive to promote the art and culture of Taiwan with new initiatives at Taichung and Kaohsiong international airports.

Los Angeles World Airports and Delta complete renovation of LAX T5

Source: ©The Moodie Report - 11/06/15

USA. Los Angeles World Airports and Delta Air Lines have completed the US$229 million renovation of Los Angeles International Airport Terminal 5.