Travel Retail and Duty Free Business Intelligence    Tuesday 01 September 2015

AIRPORT CONSUMER SERVICES

Hong Kong International Airport plots next commercial expansion

Source: ©The Moodie Report - 25/08/15

HONG KONG. Executive Director Commercial Cissy Chan outlines some of the airport's big projects to The Moodie Report in advance of The Trinity Forum in Hong Kong next month.

Brisbane Airport unveils major artwork by acclaimed Aboriginal artist

Source: ©The Moodie Report - 19/08/15

AUSTRALIA. Brisbane Airport brilliantly captures the important notion of Sense of Place with a stunning display of works by Mirdidingkingathi Juwarnda Sally Gabori.

FLIO named among the best new Apps listed on the App Store home page

Source: ©The Moodie Report - 14/08/15

UK. New airport App FLIO has been featured on Apple’s App Store home page as one of its 'Best New Apps' following its launch on 4 August.

Frankfurt Airport App ensures nothing is lost in translation

Source: ©The Moodie Report - 06/08/15

GERMANY. Reading foreign language signs at the airport can be a struggle for some – but not at Frankfurt where a new App is translating them for global travellers.

Dubai International airport opens new family area inside Terminal 3

Source: ©The Moodie Report - 28/07/15

UAE. An Arabian Desert-inspired family area has opened in Dubai International’s Terminal 3 featuring a children's play zone, interactive games and televisions.

Plaza Premium refuels Heathrow T2 passengers with Power Breakfast

Source: ©The Moodie Report - 15/07/15

UK. Airport Services company Plaza Premium Lounge has launched a Power Breakfast initiative at its Arrivals lounge at London Heathrow Terminal 2.

Plaza Premium Lounge Management opens new facility at Changi T1

Source: ©The Moodie Report - 30/06/15

SINGAPORE. Airport services provider Plaza Premium Lounge Management has launch its new independent lounge at Singapore Changi Airport Terminal 1.

Ever Rich extends art gallery drive to Taichung and Kaohsiong airports

Source: ©The Moodie Report - 23/06/15

TAIWAN. Ever Rich has extended its drive to promote the art and culture of Taiwan with new initiatives at Taichung and Kaohsiong international airports.

Los Angeles World Airports and Delta complete renovation of LAX T5

Source: ©The Moodie Report - 11/06/15

USA. Los Angeles World Airports and Delta Air Lines have completed the US$229 million renovation of Los Angeles International Airport Terminal 5.

Keflavik Airport issues tenders for foreign exchange and banking services

Source: ©The Moodie Report - 08/06/15

ICELAND. Keflavik Airport operator Isavia is seeking proposals for the operation of foreign exchange, ATMs and VAT refund services at Iceland‘s major gateway.

Picture Gallery: Plaza Premium Lounge Management opens at Heathrow T4

Source: ©The Moodie Report - 08/06/15

UK. Plaza Premium Lounge Management officially opened its first independent lounge at London Heathrow T4 on Friday; we bring you images of the ceremony.

Boingo awarded Wi-Fi concession contract at Los Angeles International

Source: ©The Moodie Report - 05/06/15

USA. Los Angeles-based Boingo Wireless Inc has won a seven-year, US$5.9 million contract to upgrade, manage, operate and market the Wi-Fi network at LAX.

Amsterdam Airport Schiphol introduces centralised security system

Source: ©The Moodie Report - 03/06/15

NETHERLANDS. Amsterdam Airport Schiphol switched over to centralised security today, in a move aimed at improving service to passengers.

Aruba Airport launches ‘world first’ scheme to ease passenger journey

Source: ©The Moodie Report - 01/06/15

ARUBA. Aruba Airport, in partnership with Schiphol Group, has launched a scheme using facial technology that aims to smooth the traveller's journey through the airport.

Auckland Airport partners TripIt to introduce new and improved app

Source: ©The Moodie Report - 20/05/15

NEW ZEALAND. Auckland Airport has teamed up with top-rated travel organising app TripIt to launch a new smartphone app that aims to be a one-stop planning tool.

Plaza Premium Lounge Management opens at London Heathrow T4

Source: ©The Moodie Report - 19/05/15

UK. Airport services company Plaza Premium Lounge Management has opened the first independent lounge in Departures at London Heathrow Terminal 4.

Abu Dhabi Airports names Al Musbah Group as car parking partner

Source: ©The Moodie Report - 06/05/15

UAE. Abu Dhabi Airports has named Al Musbah Group as concessionaire for services including car parking, baggage wrapping and the Airport Service Centre.

Qatar Duty Free opens express beauty salon at Hamad International Airport

Source: ©The Moodie Report - 26/04/15

QATAR. Nails offers nail, hair and beauty services to passengers looking for last-minute treatments prior to their departure from Hamad International.

Eye Airports launches campaign to help travellers trace lost luggage

Source: ©The Moodie Report - 20/04/15

UK. The Trace Me luggage tracker is being showcased across the UK on digital screens at airports under a new campaign launched by Eye.

Heathrow extends consumer service with smart screens in T2 Arrivals

Source: ©The Moodie Report - 20/04/15

UK. Screens in the T2 baggage reclaim zones show live price and journey time comparisons between taxis and the airport’s train service to Central London.

Plaza Premium confirms eight new airport lounge projects amid expansion

Source: ©The Moodie Report - 20/04/15

INTERNATIONAL. Plaza Premium Lounge Management Limited has confirmed eight new lounge projects for 2015, as it expands its network around the world.

Over one-fifth of world’s top 100 airports still not mobile-ready, says report

Source: ©The Moodie Report - 16/04/15

INTERNATIONAL. 22% of the world’s top 100 airports still don’t have their own app or a mobile-friendly web page, according to mobile app developer M2Mobi.

Westfield reports soaring sales at Chicago O’Hare Terminal 5

Source: ©The Moodie Report - 15/04/15

USA. The transformation of Chicago O’Hare’s International Terminal (T5) has delivered surging commercial sales growth, according to master developer Westfield.

OTG seeks Expressions of Interest for retail at Newark Liberty Terminal C

Source: ©The Moodie Report - 14/04/15

USA. Master developer and travel restaurateur OTG has issued Expressions of Interest for duty free and speciality retail stores at Newark Liberty Terminal C.

HMSHost partners QikServe to offer mobile ordering and payment solution

Source: ©The Moodie Report - 08/04/15

The ‘Waiter in your Pocket’ app, developed by QikServe, allows customers to order and pay directly by mobile phone and is now being rolled out at Schiphol Airport.

Airports Authority of Trinidad and Tobago reissues RFP

Source: ©The Moodie Report - 07/04/15

TRINIDAD & TOBAGO. Airports Authority of Trinidad and Tobago is again inviting proposals for a shopping mall and entertainment centre at Piarco AeroPark.

Gebr Heinemann launches new mobile app for consumers

Source: ©The Moodie Report - 23/03/15

GERMANY. Gebr Heinemann has launched a new mobile app, with a range of new functions and information about shopping with Heinemann Duty Free.

UnionPay International extends airport retail partnerships to new markets

Source: ©The Moodie Report - 20/03/15

CHINA/INTERNATIONAL. Payment service provider UnionPay International has launched a new privilege programme with duty free partners at 70 airports.

Live and online: The Moodie Report Print Edition for March/April 2015

Source: ©The Moodie Report - 19/03/15

INTERNATIONAL. Welcome to the digital, iPad-compatible version of The Moodie Report Print Edition for March/April 2015, available in full – editorial and advertising.

Airports Authority of Trinidad and Tobago reissues RFP

Source: ©The Moodie Report - 18/03/15

TRINIDAD & TOBAGO. Airports Authority of Trinidad and Tobago is again inviting proposals for a shopping mall and entertainment centre.

Key commercial partners capture Schiphol Consumers Awards

Source: ©The Moodie Report - 18/03/15

NETHERLANDS. Schiphol Group’s leading business partners captured many of its Consumers Awards last week, across a range of categories.

Restaurant brand itsu in high-profile digital campaign at Stansted Airport

Source: ©The Moodie Report - 18/03/15

UK. Eye Airports has partnered with restaurant brand itsu to create a digital campaign around the launch of a new dining offer at London Stansted Airport.

Dubai Airports launches new car rental booking service with rentalcars.com

Source: ©The Moodie Report - 17/03/15

UAE. Passengers can now rent a car directly from the Dubai Airports website, thanks to a new partnership between the airport operator and rentalcars.com.

Abu Dhabi Airports boost passenger experience with T1 investment

Source: ©The Moodie Report - 16/03/15

UAE. Abu Dhabi Airports has enhanced some vital passenger facilities at Abu Dhabi International Terminal 1 - a move likely to boost commercial dwell times.

Plaza Premium Lounge strikes partnership with Cambodia Airports

Source: ©The Moodie Report - 11/03/15

CAMBODIA. Plaza Premium Lounge has been appointed to design and operate the airport lounges in the new extensions of Phnom Penh and Siem Reap airports.

New Istanbul Airport CEO pledges ‘memorable and extraordinary experiences’ for travellers

Source: ©The Moodie Report - 06/03/15

TURKEY. New Istanbul Airport will deliver a world-class retail offer when it opens in around three years, says Mertol Genç, CEO of ambitious airport consortium iGA.

Minneapolis-St Paul tees off with interactive golf facility for travellers

Source: ©The Moodie Report - 03/03/15

USA. Billed as a "golf lifestyle facility", PGA MSP Airport will open in March, offering a golf shop, a HMSHost-operated restaurant and a hands-on PGA golf experience.

ACI Europe retail and commercial event to tackle missed opportunities

Source: ©The Moodie Report - 17/02/15

EUROPE. The 24th ACI Europe Commercial & Retail Conference takes place on 21-23 April in Milan, with details emerging of the key sessions.

London Luton launches major commercial tender programme

Source: ©The Moodie Report - 10/02/15

UK. London Luton Airport announces a major commercial tender programme via The Moodie Report, embracing 47 units and 7,027sq m of retail and F&B space.

Plaza Premium opens new American Express Lounge at Sydney Airport

Source: ©The Moodie Report - 06/02/15

AUSTRALIA. The new lounge, exclusive to a number of American Express premium Card Members, marks Plaza Premium’s first venture into the Australian market.

JR/Duty Free launches MAC online store for Auckland Airport travellers

Source: ©The Moodie Report - 29/01/15

NEW ZEALAND. JR/Duty Free has launched an online shopping portal for MAC Cosmetics within its website for Auckland International Airport travellers.

Washington Dulles Airport names concessions award winners for 2014

Source: ©The Moodie Report - 28/01/15

USA. Concessions developer MarketPlace Development has revealed the winners of the 2014 Concessions Excellence Awards at Washington Dulles International.

Westfield announces first retail and F&B destinations in LAX T1 overhaul

Source: ©The Moodie Report - 27/01/15

USA. Four new retail shops, a spa and a rock-inspired restaurant mark the first stage of a US$508 million transformation of Los Angeles International Airport T1.

Coindrum expands services to Ireland West Airport Knock

Source: ©The Moodie Report - 15/01/15

IRELAND. Coindrum, which allows passengers to convert unwanted Euros into airport retail vouchers, expands in Ireland after launching at Dublin Airport.

ERV UK and Eye Airports launch last-minute travel insurance solution

Source: ©The Moodie Report - 15/01/15

UK. ERV Go is available across multiple mobile devices and offers passengers a cost-friendly solution to purchasing travel insurance just before departure.

The Moodie e-Zine: DFS blends ancient & modern in Cambodia

Source: ©The Moodie Report - 14/01/15

INTERNATIONAL. In our first edition of 2015, we speak to DFS Chairman & CEO Philippe Schaus about the retailer's plans to open a T Galleria in Cambodia.

XpresSpa unveils LaGuardia outlet; plots series of 2015 openings

Source: ©The Moodie Report - 05/01/15

USA. Leading wellness brand XpresSpa has opened its latest airport unit at New York La Guardia International Terminal C, with many more in the pipeline.

MasterCard opens new lounge at Budapest Airport SkyCourt

Source: ©The Moodie Report - 19/12/14

HUNGARY. MasterCard has opened a new lounge for premium MasterCard holders in Hungary, which is nearly +50% larger than the previous one it opened in 2011.

Dublin Airport introduces new converter service for unwanted coins

Source: ©The Moodie Report - 17/12/14

IRELAND. Passengers departing from Dublin Airport can now convert unwanted coins into The Loop shopping vouchers thanks to the new Coindrum machine.

Dublin Airport launches personal shopping service at The Loop

Source: ©The Moodie Report - 08/12/14

IRELAND. ARI Ireland has launched a new personal shopping service for travellers at The Loop stores at Dublin Airport in the run-up to Christmas.