Travel Retail and Duty Free Business Intelligence    Wednesday 19 June 2013

PASSENGER LOUNGES

Belfast International Airport links with Chauntry for parking system

Source: ©The Moodie Report - 06/06/13

UK. Northern Ireland’s busiest airport is using the Chauntry Parkspace system to sell car park spaces, lounge entry and priority security access.

Pernod Ricard and British Airways open luxury whisky bar at Glasgow

Source: ©The Moodie Report - 03/05/13

SCOTLAND. Pernod Ricard Travel Retail Europe has opened The Glenlivet Whisky Bar and Snug at the British Airways Executive Lounge at Glasgow Airport.

Plaza Premium opens second lounge at Penang International

Source: ©The Moodie Report - 03/05/13

MALAYSIA. Plaza Premium opens a second pay-in lounge at Penang Airport’s International Departure Hall; it already has one in the Domestic Hall.

Munich Airport opens new care and playing area for children

Source: ©The Moodie Report - 24/04/13

GERMANY. The new facility offers parents the chance to explore the airport while their children are looked after and entertained.

Plaza Premium opens pay-in lounge at Kuching International Airport

Source: ©The Moodie Report - 18/04/13

MALAYSIA. Plaza Premium has opened its first lounge at Kuching International Airport, located in the Domestic Terminal directly after security.

Inframérica begins negotiations for key commercial outlets at Brasilia

Source: ©The Moodie Report - 16/04/13

BRAZIL. Inframérica is entering negotiations for over 50 new retail and F&B outlets at Brasilia Airport to open before the FIFA World Cup in June 2014.

Plaza Premium Lounge opens airport lounge at Kota Kinabalu

Source: ©The Moodie Report - 15/03/13

The new pay-in lounge at the Sabah state capital's airport joins six other facilities operated by Plaza Premium Lounge across Malaysia.

Singapore Airlines opens new SilverKris Lounge at Incheon

Source: ©The Moodie Report - 25/02/13

SOUTH KOREA. The new facility joins 14 SilverKris Lounges around the world open to the airline’s PPS Club and KrisFlyer Elite Gold members.

Middle East debut for gategroup with new Al Bateen airport catering facility

Source: ©The Moodie Report - 05/02/13

UAE. Abu Dhabi Airports Company and gategroup have opened an Executive Gourmet catering facility at Al Bateen Executive Airport.

Virgin Atlantic to launch first 'commercial art gallery in the sky'

Source: ©The Moodie Report - 22/01/13

UK. The airline looks to boost passengers' inflight retail and entertainment experience with the first in a series of collaborations with famous artists.

Plaza Premium Lounge opens flagship airport lounge at Toronto Pearson

Source: ©The Moodie Report - 20/12/12

CANADA. Plaza Premium Lounge has expanded its network in Canada with the opening of a pay-in lounge at Toronto Pearson International Airport.

Plaza Premium opens fourth generation pay-in lounge at Edmonton Airport

Source: ©The Moodie Report - 13/11/12

Canada. Plaza Premium seeking to provide travellers with a “warming and welcoming ambience” at latest Edmonton lounge.

Vancouver Airport plans new domestic commercial area as WestJet grows

Source: ©The Moodie Report - 20/10/12

CANADA. Vancouver Airport Authority will issue speciality retail and food & beverage RFPs next year for a new retail corridor between Piers A and B.

Plaza Premium Lounge teams up with Children’s Wish Foundation

Source: ©The Moodie Report - 26/09/12

Plaza Premium Lounge is launching a fundraising initiative in its Canadian airport lounges in aid of the Children’s Wish Foundation of Canada.

Malaysia Airports salutes service excellence among concessionaires

Source: ©The Moodie Report - 25/09/12

MALAYSIA. Malaysia Airports has saluted service standards among its leading commercial concessionaires with a series of Excellence Awards.

Bangalore Airport issues RFP for lounge and hotel concessions

Source: ©The Moodie Report - 21/09/12

INDIA. Bangalore International Airport Limited is seeking interested parties to bid for a series of lounges plus a hotel concession in the extended T1.

Plaza Premium Lounge unveils new airport lounge in Kuala Lumpur

Source: ©The Moodie Report - 21/09/12

MALAYSIA. Plaza Premium Lounge Management this week inaugurated what it hails as Malaysia’s largest commercial and pay-in lounge at KLIA.

Mumbai hosts vibrant T2 workshop; revises key duty free RFP terms

Source: ©The Moodie Report - 19/09/12

INDIA. Mumbai International Airport Limited (MIAL) is this week hosting a workshop for parties interested in the key commercial concessions in the all-new Terminal 2.

GIS targets airport expansion for passenger lounges and services

Source: ©The Moodie Report - 11/09/12

SPAIN. Gestió i Serveis hopes to persuade more airports its range of passenger services can squeeze revenue from unused terminal space.

Aéroports de Paris posts strong gains in commercial revenues

Source: ©The Moodie Report - 03/09/12

FRANCE. Aéroports de Paris delivered a fine commercial revenues performance for the first half year, driven partly by strong gains in sales per passenger.

Mumbai tenders T2 destination retail and passenger lounge concessions

Source: ©The Moodie Report - 29/08/12

INDIA. Mumbai International Airport Pvt Ltd today announced two Requests for Qualification for the new Terminal 2 at Chhatrapati Shivaji International Airport.

Ikea creates a ‘democratic airport lounge’ at Paris Charles de Gaulle

Source: ©The Moodie Report - 15/08/12

Ikea teamed up recently with marketing agency Ubi Bene and Aéroports de Paris to create an innovative lounge area at Paris Charles de Gaulle Airport.

JTI maintains drive to deepen airport and retailer relationships

Source: ©The Moodie Report - 17/04/12

JTI Worldwide Duty Free Vice President David Francis talks about premium smoking lounges and tobacco's role in growing the size of the travel retail basket.

Malaysia Airports kicks off F1 season with new retail initiative

Source: ©The Moodie Report - 21/03/12

MALAYSIA. As the Malaysian Grand Prix looms, Malaysia Airports has organised a series of activities to boost the retail and food & beverage business at KLIA.

Bacardi and Virgin Atlantic partner to create Grey Goose Loft bar

Source: ©The Moodie Report - 27/09/11

UK. Bacardi Global Travel Retail and Virgin Atlantic have unveiled the Grey Goose Loft bar at the Virgin Atlantic Clubhouse at London Heathrow.

New 'super lounge' opens at London Heathrow Airport Terminal 3

Source: ©The Moodie Report - 11/08/11

UK. Travel hospitality specialist No.1 Traveller has unveiled its flagship ‘super lounge’ at London Heathrow Airport Terminal 3. The lounge introduces a wide range of facilities to all passengers departing from and transferring through T3. Available at independent rates for each service, the facilities include access to the lounge, travel spa, hairdressing, showers and bedrooms. Genevieve Knevitt toured the new operation.

Changi Airport extends Jet Quay contract at CIP Terminal

Source: ©The Moodie Report - 25/07/11

SINGAPORE. Changi Airport Group and Jet Quay Pte Ltd have agreed to a three-year extension of the latter’s tenancy to operate the JetQuay CIP Terminal at Changi Airport, effective 1 August. Introduced in 2006, the elite terminal was designed for passengers who want added privacy and personalised services.

Tasa Meng and Johnnie Walker create upscale ambience at Taiwan Taoyuan International Airport Terminal 2

Source: ©The Moodie Report - 01/07/11

TAIWAN. Tasa Meng Duty Free’s new Johnnie Walker VIP Lounge at Taiwan Taoyuan International Airport Terminal 2, which opened this week, brings an elegant, upscale element to the retailer’s offer as new pictures reveal. The retailer and brand partnership aims to promote the “culture of whisky”.

Tasa Meng fosters whisky culture at Johnnie Walker VIP Lounge

Source: ©The Moodie Report - 30/06/11

TAIWAN. Tasa Meng Duty Free has opened the Johnnie VIP Lounge at Taiwan Taoyuan International Airport Terminal 2, inside the retailer’s ‘The Collection’ area. The lounge will promote the “culture of whisky”, Tasa Meng said. Initial activities will focus on ultra-premium Johnnie Walker Blue Label.

Diageo pioneers a World Class concept with BA at Heathrow T5

Source: ©The Moodie Report - 10/06/11

UK. Diageo has created a luxury bar experience in a pioneering partnership with British Airways. Dubbed The World Class Bar and sited in the BA Club Lounge at London Heathrow Airport Terminal 5, the bar is the centrepiece of Diageo’s World Class Collection programme – a communications programme that engages with business passengers pre-travel, on-airport and inflight.

Airport Commercial Revenues Study generates powerful response

Source: ©The Moodie Report - 27/05/11

INTERNATIONAL. The Airport Commercial Revenues Study, published by The Moodie Report in partnership with The S-A-P Group, offers detailed insights into airport non-aeronautical revenues. The S-A-P Group President Bill Matz shares some findings from the benchmarking study, which allows airports to situate their commercial performance against that of their global and regional peers.

Delta Air Lines strikes Gatwick lounge deal with No. 1 Traveller

Source: ©The Moodie Report - 24/05/11

UK. Delta Air Lines has struck a deal with airport hospitality specialist No.1 Traveller that allows Delta and SkyTeam frequent flyer members free entrance to what is described as a the UK’s first independent, all-access ‘super lounge’ at Gatwick Airport. Services include travel spa, mini-cinema, business centre with bookable private meeting rooms, two games rooms, bistro area and bar – plus options for concierge services such as duty free shopping and foreign exchange purchases.

Frommer’s names LAX facilities among airport favourites

Source: ©The Moodie Report - 28/03/11

US. Three commercial units at Los Angeles International Airport (LAX) were selected by Frommer’s Travel Guides among its Top 10 favourite locations at US airports. The Encounter in the landmark Theme Building was listed among Frommer’s Top 10 airport restaurants, and the oneworld alliance airline lounge and the reLAX Lounge among its Top 10 airline-airport lounges.

Aeris issues RFPs for retail, lounge and F&B concessions

Source: ©The Moodie Report - 15/03/11

COSTA RICA. Aeris Holding Costa Rica has issued Request for Proposals (RFPs) for a range of key speciality retail outlets, an executive lounge, and food & beverage concessions in the international terminal at Juan Santamaria Airport. The airport is located 20 km from San José, and serves almost 3.5 million passengers a year, of which 80% are tourists.

Tasa Meng unveils Johnnie Walker boutique and lounge in Taipei

Source: ©The Moodie Report - 10/03/11

TAIWAN. The country’s leading duty free retailer, Tasa Meng, unveiled a Johnnie Walker boutique called The Collection at Tao Yuan International Airport last month. Tasa Meng has also opened a Johnnie Walker Blue lounge catering to its VIP customers. The lounge offers free sampling of the whole Johnnie Walker portfolio, including a full ‘mentorship’ service allowing consumers to better understand Scotch whisky.

Yam Seng launches Greens on Screens; targets airport sector

Source: ©The Moodie Report - 24/02/11

SINGAPORE. Singapore-based company Yam Seng has launched its Greens on Screens golf simulator business, with the airport sector a key expansion target. The company is in discussions with airports in the region for selling and installing its simulators at airports, VIP lounges and also listing it on the catalogues of airlines for people to buy or rent.

Plaza Premium Lounge marks new opening at Vancouver Airport

Source: ©The Moodie Report - 09/02/11

CANADA. Plaza Premium Lounge Management has opened a new US Departures lounge at Vancouver International Airport to serve guests traveling to the US. Located near Gate E87, the lounge joins the existing International and Domestic lounges and is open to all travellers, irrespective of airline or fare class.

Los Angeles Airport plans to deliver world-class airside retail experience amid development drive

Source: ©The Moodie Report - 01/09/10

USA. Los Angeles World Airports is forging ahead with further expansion of its Tom Bradley International Terminal, following an earlier renovation of the terminal and the landmark Theme Building. Budgeted at US$1.545 billion, the Bradley West project promises to deliver a world-class airside retail concourse when it is completed in December 2012.

Higher retail spend lifts Schiphol Group commercial activities

Source: ©The Moodie Report - 30/08/10

NETHERLANDS. Schiphol Group has reported a solid +2.8% year-on-year rise in revenues from its Consumers Business Area in H1 2010, to €137.6 million. Crucially, average spend in the See Buy Fly shops rose by +3.4% to €15.74 in the half. The division’s revenues were hit to the tune of €2.7 million by the volcanic ash cloud in April and May. Revenue for the group as a whole hit €545 million in the half, down by -1.5%, though profits grew sharply.

Ambitious Holland Boulevard lends strong Dutch Sense of Place

Source: ©The Moodie Report - 26/08/10

NETHERLANDS. Schiphol Group yesterday unveiled the Holland Boulevard, a high-class Dutch-themed retail, food & beverage, lounge and entertainment zone between piers E and F at Amsterdam Airport Schiphol. The area features the world’s first library at an airport, a unit celebrating the history of the Bols brand, a revamped museum store, massage, relaxation and kids’ play areas, plus an impressive Dutch Kitchen from HMSHost. The Moodie Report was on hand for the opening.

Grolsch offers a perfect serve in flagship British Airways lounge

Source: ©The Moodie Report - 02/07/10

UK. SABMiller Travel Retail & Duty Free has unveiled a bespoke Grolsch bar in one of British Airways’ flagship lounges at Heathrow Airport Terminal 5, coinciding with some of the summer’s major sporting events, including the FIFA World Cup. Bar staff have been trained to serve customers the Dutch beer brand’s iconic Swingtop bottle using one of six opening techniques – Swingtop Chop, The Slice, Booty Pop, The Drop, Klik and Snatch.

New Escape Lounge opens at Manchester Airport T1

Source: ©The Moodie Report - 01/07/10

UK. Manchester Airport today opened its new Escape Lounge in Terminal 1 to the public, with over 100,000 passengers expected to use the £1.7 million facility each year. “Our aim was to create a memorable experience for both our business and leisure passengers with great ambiance, service and food made to order,” said Commercial Director Andrew Harrison.

‘The Power of India’ conference gathers pace

Source: ©The Moodie Report - 08/06/10

INDIA. Some of India’s most powerful figures in the aviation and travel retail sectors will address the country’s biggest-ever airport commercial revenues conference in September. ‘The Power of India’ is a joint venture between Airports Council International and The Moodie Report. It is being hosted in Delhi by powerful infrastructure and airport operating giant GMR. UPDATED STORY including hotel registration details.

Passengers invited to go green in new Changi lounge

Source: ©The Moodie Report - 28/05/10

SINGAPORE. Airport premium services provider Plaza Premium Lounge Management is to launch its 2,200sq ft Green Market lounge concept at Singapore Changi Airport on 7 June. Open to all passengers, the lounge will provide an experience that is entirely ‘green’ and natural, the company said.

Harilela Hospitality captures Changi lounge concession

Source: ©The Moodie Report - 18/05/10

SINGAPORE. Harilela Hospitality has beaten competition from two rival companies to capture the contract to operate a Pay-Per-Use Lounge at Singapore Changi Airport Terminal 2. The concession runs for three years from 15 July.

Plaza Premium Lounge to 'tickle the senses' at new Indira Gandhi T3

Source: ©The Moodie Report - 28/04/10

INDIA. Plaza Premium Lounge Management is set to operate five lounges at the new Indira Gandhi International Airport Terminal 3, due to open in July. These five lounges will be “designed to tickle your five senses in a very creative manner”, the leading airport lounge operator told The Moodie Report.

Changi Airport unveils new premium check-in lounge in T2

Source: ©The Moodie Report - 08/04/10

SINGAPORE. Changi Airport Group and Singapore Airport Terminal Services (SATS) today unveiled the new SATS Premier Check-In Lounge at Changi Airport’s Terminal 2 Departure Hall. The new lounge aims to offer premium passengers a hassle-free and simplified travel experience, with the exclusivity and convenience of checking in at a private lounge with direct access to the immigration area.

Zürich Airport 2009 commercial revenues slip -6.1%; net profit soars

Source: ©The Moodie Report - 19/03/10

SWITZERLAND. Zürich Airport’s commercial revenues (including retail, food & beverage, advertising and car parking) fell by -6.1% to CHF170 million (US$161 million) in 2009. Total revenues fell by -4.1% but net profit soared +57%, helped by the partial sale of the company’s stake in Bangalore International Airport.

Delhi T3 conference ends on an inspirational note

Source: ©The Moodie Report - 10/02/10

INDIA. The new Terminal 3 at Indira Gandhi International Airport in Delhi, due to open in July, will be one of the great airports of the world, one underpinned by an intense spirit of collaboration between the airport company and its commercial partners. They were the prevailing messages that resonated through the concluding second day of last week’s GMR/Delhi International Airport Limited-hosted T3 concessionaires’ conference. The Moodie Report Publisher Martin Moodie reports from Delhi.

Plaza Premium celebrates opening of flagship lounge at HKIA

Source: ©The Moodie Report - 05/02/10

HONG KONG. Plaza Premium Lounge Management this week celebrated the opening of what it says is the world’s largest ‘pay-in airport lounge’ at Hong Kong International Airport. This innovative business concept is open to all passengers irrespective of airline or class of travel, and they pay only for the services they use.