Travel Retail and Duty Free Business Intelligence    Tuesday 09 February 2016


Fraport and Lufthansa join forces to expand digital shopping at Frankfurt

Source: ©The Moodie Report - 05/02/16

GERMANY. An online shopping platform for departing passengers is the first to launch at the airport’s lounges, with inflight services to follow later this year.

Sydney Airport combines digital and decorations for Chinese New Year

Source: ©The Moodie Report - 04/02/16

AUSTRALIA. Digital game hosted on new WeChat channel gives passengers the chance to win shopping vouchers to spend at Heinemann’s tax and duty free store.

Japan’s Transcosmos taps into online shopping surge in China

Source: ©The Moodie Report - 22/01/16

CHINA/JAPAN. E-commerce service provider Transcosmos has opened a shopping portal aimed at Chinese consumers seeking Japanese products.

Tech company SimpliFly launches airport shopping and delivery app

Source: ©The Moodie Report - 19/01/16

IRELAND/INTERNATIONAL. Dublin-based technology start-up SimpliFly has launched a shopping and delivery app aimed at air travellers worldwide.

Rémy Martin unveils new brand website and engagement platform

Source: ©The Moodie Report - 18/01/16

The new website, which brings to life the brand's 'One Life/Live Them' campaign, is said to allow users to navigate freely from one piece of content to the next.

Brisbane Airport rolls out multi-lingual digital menus in International Terminal

Source: ©The Moodie Report - 14/01/16

AUSTRALIA. Brisbane Airport is adding digital menus in English, Chinese, Korean and Japanese at 13 restaurants in its International Terminal.

Schiphol Airport updates app with indoor wayfinding technology

Source: ©The Moodie Report - 14/01/16

NETHERLANDS. The latest app update, developed by M2mobi, incorporates indoor wayfinding technology to help passengers navigate easily through the airport.

Fast-growing airport app FLIO launches across Android devices

Source: ©The Moodie Report - 13/01/16

UK. Potential reach of the multi-purpose app - which provides airport information, exclusive retail offers and free Wi-Fi - could double with latest release.

Westfield enhances airport experience with digital directories

Source: ©The Moodie Report - 17/12/15

USA. Westfield has introduced digital directories at New York JFK T8 and George Bush Intercontinental Terminal E as it aims to ease the passenger journey.

Beacons of hope: Personalising the passenger experience

Source: ©The Moodie Report - 16/12/15

INTERNATIONAL. SITA Vice President Airports Matthys Serfontein offers a timely insight into how airports can improve the customer journey through technology.

One week to go: Deadline fast approaching for The Moodies entries

Source: ©The Moodie Report - 12/12/15

INTERNATIONAL. The world's only airport digital, mobile and social media awards, The Moodies, close on 18 December. Entries are flowing in.

Inflight retail to be transformed by 2025, says cross-industry report

Source: ©The Moodie Report - 11/12/15

INTERNATIONAL. Personalisation the key trend as travel industry leaders predict what the narrowbody inflight passenger experience might look like in ten years.

KLM renews retail technology agreement with GuestLogix

Source: ©The Moodie Report - 11/12/15

NETHERLANDS. KLM has extended its contract with GuestLogix for fleet-wide use of its retailing technology, with new innovations in the pipeline.

That's life: Jack Daniel’s unveils US$1,500 Sinatra Family Reserve

Source: ©The Moodie Report - 11/12/15

If ‘Ol’ Blue Eyes’, Frank Sinatra, was alive, he’d be 100 tomorrow, sipping on a Jack Daniel’s. We've put together a special travel retail exclusive song line-up.

Frankfurt Airport extends digital reach with online shopping & loyalty offer

Source: ©The Moodie Report - 09/12/15

GERMANY. Gebr Heinemann, Caviar House & Prunier and PAX Airport Shopping join forces with Frankfurt Airport's enhanced online services.

Moodie Corporate adds dual-media dynamism to publishing services

Source: ©The Moodie Report - 09/12/15

INTERNATIONAL. Moodie Corporate extends its portfolio to include both print and e-Zine, allowing clients to benefit from video, audio and other dynamic media.

The Moodies: Recognising best practice in social & digital media

Source: ©The Moodie Report - 28/11/15

INTERNATIONAL. There's still three weeks to enter the airport digital, mobile and social media awards, The Moodies, closing on 18 December.

Tourvest takes Black Friday to the skies with FlySAA Duty Free

Source: ©The Moodie Report - 27/11/15

SOUTH AFRICA. A 20% discount is offered on duty free purchases made at the South African Airways online shop, with delivery direct to passengers’ seats.

Muscat Duty Free and Oman Air joint promotion aims to take passengers ‘Around the World in 45 Ways’

Source: ©The Moodie Report - 24/11/15

OMAN. To mark Oman’s 45th National Day, the retailer and airline have teamed up to give away five free flights every week until January. The promotion makes use of both store and inflight channels, while using social media to run a selfie competition and further engage travellers.

DFS campaign brings joy to children battling life-threatening conditions

Source: ©The Moodie Report - 23/11/15

HONG KONG. Shoppers can like posts on social media to help children's wishes come true or make donations at T Galleria by DFS stores worldwide.

DFW Airport partners with M2mobi for revamped mobile app

Source: ©The Moodie Report - 23/11/15

USA. Airport mobile app specialist M2mobi has redesigned DFW Airport's app to include more user friendly and experience-enhancing features.

Deadline extended for 'The Moodies' social & digital media awards

Source: ©The Moodie Report - 19/11/15

INTERNATIONAL. The deadline for nominations for the airport digital, mobile and social media awards, The Moodies, is now 18 December.

MEADFA releases new app to coincide with annual conference

Source: ©The Moodie Report - 16/11/15

MIDDLE EAST/AFRICA. The new MEADFA app should encourage conference interaction and offers access to delegate lists and events in Jordan.

Ever Rich continues e-commerce expansion with launch of Tmall shop

Source: ©The Moodie Report - 11/11/15

CHINA. Online store is unveiled in time for China’s Double Eleven shopping festival, with Ever Rich exclusives and campaign promotions featuring strongly.

Katy Perry turns on the fireworks at spectacular Dubai Airshow Gala Dinner

Source: ©The Moodie Report - 11/11/15

UAE. The world’s number one recording artist, Katy Perry, last night wowed an audience of over 3,200 at the Dubai Airshow Gala Dinner hosted by Dubai Airports, Dubai Duty Free and Emirates at Atlantis the Palm. Today, Dubai Airports maintained the musical momentum with the historic launch of the musicDXB programme on "the world's biggest stage" - Dubai International.

Heathrow Express the launch partner as FLIO app adds payment system

Source: ©The Moodie Report - 06/11/15

UK. In-app functionality allows users to purchase lounge access and train tickets as FLIO extends service to new areas of the airport experience.

Sydney Airport enhances consumer experience with new digital platform

Source: ©The Moodie Report - 06/11/15

AUSTRALIA. Sydney Airport's new digital content platform includes enhanced Wi-Fi and tailored advertising and entertainment content for travellers.

T2 begets 'Titu' as Mumbai Airport launches pioneering new App

Source: ©The Moodie Report - 04/11/15

INDIA. Titu is the cleverly named mascot for an advanced App that guides passengers through Mumbai's spectacular Chhatrapati Shivaji Airport T2.

Changi's digital revolution gathers place with online arrivals shopping

Source: ©The Moodie Report - 28/10/15

SINGAPORE. “The digital revolution has changed the way many browse, shop and purchase products,” says Senior Vice President, Airside Concessions Ivy Wong.

Travel Food Services captures technology award for Food@Gate app

Source: ©The Moodie Report - 27/10/15

INDIA. Travel Food Services has captured a retail technology award for its innovative Food@Gate app, which takes its dining offer to passengers at the gates.

Drawing inspiration: DFS Hawaii and Ray-Ban partner in graffiti promotion

Source: ©The Moodie Report - 26/10/15

USA (HAWAII). An edgy and innovative graffiti-inspired Ray-Ban activation at T Galleria by DFS, in Waikiki, encourages consumers to help change the world.

Lotte Duty Free starts the next Korean Wave as Tanki’s Family is born

Source: ©The Moodie Report - 18/10/15

SOUTH KOREA. In a global exclusive story, South Korea's biggest travel retailer, Lotte Duty Free, unveils to The Moodie Report the next chapter in the 'Korean Wave', the extraordinary phenomenon that has drawn millions of travellers to the country over the past decade. Martin Moodie meets the 'legend' behind the launch, Lotte Duty Free Marketing Director Bo Joon Kim and gets up close and personal with his latest creation, Tanki's family.

Travel Blue teams up with Fraport for Global Shopping Forum

Source: ©The Moodie Report - 14/10/15

Travel Blue will be partnering with Fraport for this year's Global Shopping Forum which takes place at Frankfurt Airport next month.

‘The Moodies’ are back – the best in airport social & digital media

Source: ©The Moodie Report - 13/10/15

INTERNATIONAL. Nominations are open for ‘The Moodies’ – the airport-specific digital, mobile & social media awards, now in their third year.

Priority Pass unveils new look and extended range of services

Source: ©The Moodie Report - 12/10/15

UK. The independent lounge access programme introduces a new-look website, enhanced smartphone apps and digital membership cards.

MAC Cosmetics makes 'real people' the star of a MACnificent campaign

Source: ©The Moodie Report - 09/10/15

Real people, not supermodels, are the stars of MAC's Fall 2015 MACnificent Me campaign, encouraging everyone to have fun with make-up.

Tourvest extends online duty free services for SAA Voyager members

Source: ©The Moodie Report - 09/10/15

SOUTH AFRICA. Tourvest Inflight Retail Services and South African Airways now allow frequent flyers to burn air miles when buying duty free through the airline website.

Amazon’s e-commerce dominance highlights travel retail challenge

Source: ©The Moodie Report - 07/10/15

USA.Take note travel retail: "If retailers want to slow Amazon's dominance, they must integrate technology that creates frictionless customer experiences."

Dallas Fort Worth International Airport launches new brand identity

Source: ©The Moodie Report - 01/10/15

USA. Dallas Fort Worth International Airport today revealed its new logo and corporate branding, with the tag line ‘Travel. Transformed.’

Dallas Fort Worth focuses on consumer experience with new app

Source: ©The Moodie Report - 21/09/15

USA. Airport app specialists M2mobi develop an app that claims to make navigating the airport – and finding retail outlets – a simple process.

Kids’ digital play centre at Brisbane Airport allows adults to focus on retail

Source: ©The Moodie Report - 18/09/15

AUSTRALIA. Play9 Kids Zone features interactive and free games and challenges, which the company says improves the retail journey for adults.

Significant investment made in digital media displays at Birmingham Airport

Source: ©The Moodie Report - 15/09/15

UK. £200,000 (US$309,000) pumped into premium digital media displays for installation in a variety of locations throughout the passenger terminals.

Jesreen Sidhu takes travel retail marketing role at Mighty Media Group

Source: ©The Moodie Report - 14/09/15

AUSTRALIA. Mighty Media Group has appointed Jesreen Sidhu to the role of Marketing Consultant, APAC , working across travel retail, airports and airline accounts in the region.

Premier Tax Free app connects brands and international shoppers

Source: ©The Moodie Report - 14/09/15

INTERNATIONAL. New app for tablets has been designed to promote “a fashion forward city experience” and features interactive, multilingual content.

Dutch airline lets passengers order duty free from their own devices

Source: ©The Moodie Report - 03/09/15

NETHERLANDS. TUI Group’s ArkeFly is trialling a system which allows passengers to purchase duty free products onboard flights using their own device.

Newly launched Airport Media captures Gatwick digital advertising contract

Source: ©The Moodie Report - 03/09/15

UK. Gatwick Airport creates a digital out-of-home advertising venture with newly created Airport Media, with the partnership set to begin in Q1 2016.

Viking Line aims to 'revolutionise' cruise experience with app launch

Source: ©The Moodie Report - 03/09/15

FINLAND. The new app, with shopping features, "brings cruise travel into the new millennium,” says Viking Line Head of Sales and Marketing Kaj Takolander.

Swatch partners with Zürich Airport for live artwork installation and campaign

Source: ©The Moodie Report - 02/09/15

SWITZERLAND. A Swatch pop-up store has been set up at the airport to run alongside the installation, which gives passengers the chance to create art.

LVMH signs up former Apple Music executive to head digital ‘ecosystem’

Source: ©The Moodie Report - 01/09/15

FRANCE. Ian Rogers was previously Senior Director at Apple following the company's acquisition of Beats Music, where he was CEO.

World Duty Free Group launches ‘Style Goes Live’ campaign across network

Source: ©The Moodie Report - 31/08/15

UK. World Duty Free Group is to host a series of events under its ‘Style Goes Live’ campaign during September, with support from leading brand owners.